Program Engagement Officer

Department of Transport and Main Roads; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Career development opportunities

Supportive workplace culture

Job summary

Department of Transport and Main Roads in Queensland seeks a Program Engagement Officer to connect communities with major transport infrastructure across Central Queensland. You will develop communication and engagement plans, create content for diverse audiences, and support ministerial and executive correspondence throughout QTRIP.

Join a collaborative team delivering programs that shape transport outcomes, while building strong stakeholder relationships and contributing to meaningful

Qualifications

• Strong written communication and content development skills.
• Experience in stakeholder engagement, communications or related field.
• Ability to tailor messages for diverse audiences.

Responsibilities

• Develop and implement communication and community engagement plans for infrastructure projects.
• Create newsletters, flyers, roadworks notifications, digital content and stakeholder communications.
• Research and prepare ministerial briefings, executive correspondence and responses to community enquiries.
• Support public consultation activities and stakeholder engagement initiatives; prepare media materials and contribute to social media campaigns.
• Build and maintain relationships with community members, project teams, local organisations and elected representatives; manage information in line with departmental requirements.

Skills

Strong written communication

Stakeholder engagement

Content development

Job description

Join Transport and Main Roads as a Program Engagement Officer and play a key role in connecting communities with transport infrastructure projects that help keep Queensland moving.

Working within the Customer and Stakeholder Management team, you'll develop communication and engagement strategies, create content for a variety of audiences, prepare ministerial and executive correspondence, and support consultation activities across the Queensland Transport and Roads Investment Program (QTRIP).

This is an opportunity to build strong stakeholder relationships, work on diverse and meaningful projects, and contribute to the delivery of road and transport initiatives that make a difference to communities across Central Queensland.

Help connect communities with projects that matter

Transport and Main Roads is seeking enthusiastic and capable Program Engagement Officers to join our Customer and Stakeholder Management team in Mackay or Rockhampton.

This is an opportunity to use your communication, engagement and relationshipbuilding skills to support the delivery of major transport and road infrastructure programs across Central Queensland. You'll work closely with project teams, community members, stakeholders and decision-makers to ensure people are informed, engaged and connected throughout the life of important infrastructure projects.

As part of a supportive and collaborative team, you'll contribute to the delivery of the Queensland Transport and Roads Investment Program (QTRIP), helping communicate the benefits, impacts and progress of projects that shape the future of our region.

What You'll Be Doing

In this varied role, you will:

• Develop and implement communication and community engagement plans for infrastructure projects.
• Create clear, accurate and engaging content including newsletters, flyers, roadworks notifications, digital content and stakeholder communications.
• Research and prepare ministerial briefings, executive correspondence and responses to community enquiries.
• Support public consultation activities and stakeholder engagement initiatives. Prepare media materials and contribute to social media and communication campaigns.
• Build and maintain productive relationships with community members, project teams, local organisations, elected representatives and other stakeholders. Ensure information and records are managed appropriately in line with departmental requirements.

What We're Looking For

We're looking for people who can communicate clearly, build trusted relationships and tailor messages for different audiences. You'll be comfortable working across multiple projects, balancing competing priorities and producing high-quality written communications.

You Will Bring

• Strong written communication and content development skills.
• Experience in stakeholder engagement, communications, customer relations or a related field.
• The ability to analyse information and prepare clear, concise correspondence and briefing material.
• Sound judgement, initiative and a commitment to delivering positive community outcomes.
• A collaborative approach and the ability to work effectively with a diverse range of stakeholders.

Why join us?

At Transport and Main Roads, you'll be part of a team delivering projects that improve how people travel, connect and move across Queensland.

We Offer

• Flexible full-time employment.
• Opportunities to work on high-profile infrastructure programs.
• Exposure to community engagement, government communications and stakeholder management.
• Ongoing development and career growth opportunities.
• A supportive and inclusive workplace culture.
• The chance to make a genuine contribution to communities across Central Queensland.

If you're a strong communicator who enjoys building relationships, creating meaningful engagement opportunities and contributing to projects that make a lasting impact, we'd love to hear from you.

Applications will remain current for 12 months.

Job Ad Reference: QLD/700407/26

Closing Date: Tuesday, 22 September 2026

Occupational group

Marketing, PR & Communication