Program Coordinator

Ermha365; Geelong; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

4 weeks annual leave

Birthday paid day off

Fitness Passport program

Professional development opportunities

Rewards and recognition programs

Flexible public holiday leave

Employee Assistance Program

Job summary

Ermha365 is seeking a skilled Program Coordinator for the Greater Geelong and Borough of Queenscliffe Mental Health and Wellbeing Local (GGQ Local). This onsite role reports to the Senior Manager, Mental Health, Forensic and Community Services, coordinating service presence, quality improvement and community engagement.

You will lead a regional team, support peer staff, and champion lived experience in service delivery while managing relationships with partners and funding bodies.

Qualifications

• A relevant degree with experience, or an Associate Diploma with substantial experience.
• Experience coordinating, supervising or leading a team in health or related services.
• Recovery oriented practice and social inclusion understanding.
• Ability to collaborate across multiple stakeholders and communities.

Responsibilities

• Build trusted relationships with GGQ Local leaders and partners.
• Coordinate service delivery, quality improvement, reporting and compliance.
• Champion coproduction and lived experience in service design.
• Support, supervise and mentor staff and volunteers.
• Monitor budgets, staffing and resources for effective service delivery.
• Identify service gaps and contribute to tenders and funding submissions.
• Work with clinical partners to support referrals and discharge planning.
• Contribute to regional planning and continuous improvement.

Skills

Team leadership

Stakeholder engagement

Recovery oriented practice

Collaboration & negotiation

Relationship building

Culturally inclusive practice

Planning & rostering

CRM proficiency

Education

Relevant degree or Associate Diploma

Tools

Microsoft Office

CRM platforms

Job description

Program Coordinator
Location:Geelong (Onsite Only) | Classification: SCHADS Level 6 Full Time

Lead with purpose. Build strong community partnerships. Help shape inclusive, lived experience led mental health services across the Barwon region.

The Opportunity

ermha365 is seeking a skilled and values driven Program Coordinator to coordinate and support our service presence within the Greater Geelong and Borough of Queenscliffe Mental Health and Wellbeing Local (GGQ Local). Reporting to the Senior Manager, Mental Health, Forensic and Community Services, you will help ensure high quality service delivery, strong operational performance and meaningful community engagement.

You will work as part of a regional leadership team and alongside partners to deliver mental health and wellbeing supports that value lived experience, consumer choice, inclusion and recovery. This is a hands on coordination role combining stakeholder engagement, service development, quality improvement, resource oversight, management of team leaders and support for peer staff and volunteers.

About GGQ Local

GGQ Local is a group partnership between Barwon Health, Wathaurong Aboriginal Cooperative Ltd, Wellways Australia and ermha365. The service is underpinned by positivity, hope and inclusion, providing an accessible and coordinated pathway for consumers, carers and providers across the region. Its approach brings together people, purpose and place to reduce barriers and connect the community with the right support. Your day to day responsibilities include, but are not limited to:

• Build trusted relationships with GGQ Local leaders, consortium partners, community groups and other stakeholders.
• Coordinate service delivery, quality improvement, reporting, evaluation and compliance with funding and service level obligations.
• Champion coproduction and ensure services are shaped by lived experience, consumer choice and the principle "nothing about us without us".
• Support, supervise and mentor staff and volunteers.
• Develop community partnerships and engage diverse participants and families, including Aboriginal and Torres Strait Islander people, LGBTIQA+ communities and multicultural communities.
• Monitor budgets, staffing, facilities, assets and other program resources to support effective service delivery.
• Identify service gaps, operational risks and improvement opportunities, and contribute to tenders and funding submissions.
• Work with clinical partners to support consumer led reviews, referrals, interventions and discharge planning.
• Contribute to regional planning, workforce development, rostering, scheduling and continuous improvement.

What you’ll bring

• A relevant degree with relevant experience, an Associate Diploma with substantial experience, or equivalent specialised skills and experience.
• Experience coordinating, supervising or leading a team, ideally in mental health, AOD community services or a similar setting.
• A sound understanding of recovery oriented practice, social inclusion and services for people with complex support needs.
• Demonstrated ability to collaborate, influence and negotiate across multiple stakeholders.
• Strong relationship building, communication, consultation and partnership skills.
• Experience working inclusively with culturally and linguistically diverse communities and individuals.
• Sound judgement, creativity and resourcefulness when responding to complex situations.
• Confidence using Microsoft Office, CRM platforms and other relevant information systems.
• Strong planning, coordination, rostering and scheduling capability.

Mandatory Requirements

• NDIS Worker Screening Check
• Working with Children Check (Victoria)
• hold a currentvalid Victorian Driver’s Licence.
• vaccinated against COVID-19, including a booster, or hold a valid medical exemption.

Why Join Us?

When you join as Program Coordinator, you can expect:

• Attractive not for profit salary packaging options (around $15,900 in tax free earning potential).
• Extra rest and recreation with 4 weeks annual leave per annum.
• Birthday cake is sure to taste extra sweet with an additional paid day off for birthday leave.
• Access to our exclusive Fitness Passport program - discounted unlimited access to multiple gyms and pools.
• Opportunity to never stop learning with our abundance of professional development opportunities.
• Reward and recognition programs to celebrate success.
• Flexible public holiday leave options to celebrate recognised days of religious or cultural significance.
• Access to a free reputable and confidential Employee Assistance Program for you and members of your immediate family!

For more information regarding the role, please contact:

Sally Wall
Senior Manager, Mental Health, Forensic and Community Services
Email: ******@ermha.org