Program Administration Officer headspace Hawkesbury (Richmond NSW)

Uniting; Melbourne; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

U Rewards

4 Me Days

4 CPD Days

Training & development

Career progression

Job summary

Uniting’s headspace Hawkesbury unit is seeking a Program Administration Officer to support clinical and operational teams, ensuring smooth service delivery for young people and families. The role emphasizes welcoming environments and efficient admin processes.

The successful candidate will be organised, adaptable, and capable of multi-tasking in a busy, people-focused setting, with prior admin or medical reception experience in mental health or youth services being highly valued.

Qualifications

• Experience in administration or medical reception.
• Comfortable working in the Mental Health space.
• Highly organised, calm under pressure with the ability to multi-task.
• Able to work autonomously, exercise initiative, and have a proactive approach to problem resolution.
• Good computer skills, including Microsoft Word, Excel, Outlook and PowerPoint.
• Strong communication and customer service skills, with the ability to maintain confidentiality.
• Experience in a similar administrative or reception role within mental health or youth services will be highly regarded.

Responsibilities

• Providing day-to-day administrative support to internal staff, private practitioners and external partners.
• Diary and appointment management including minuting meetings
• Reception duties including multi-site phone support
• Financial support – invoicing and Medicare bulk billing
• Creating a welcoming, inclusive and youth-friendly environment for all visitors
• Site management including maintenance requests and stock control

Skills

Administration experience

Mental health space

Highly organized

Autonomous with initiative

Microsoft Word

PowerPoint

Strong communication

Job description

Program Administration Officer headspace Hawkesbury (Richmond NSW)

Program Administration Officer, headspace Hawkesbury (Richmond, NSW)

Location: headspace Hawkesbury (Richmond, NSW)

Employment Type: Full-time, maximum-term until 30 June 2027, with possibility for extension

Working Hours: Monday to Friday, business hours

Salary: HPA Support Services Level 5 – $37.12 per hour + superannuation + generous salary packaging benefits

About the Role

Join Uniting’s headspace admin team and play an important role in supporting the delivery of mental health services for young people.

As the Program Administration Officer, you’ll provide administrative support to the clinical and operational teams, helping the service run smoothly and ensuring young people, families and visitors feel welcomed and supported.

About you

We’re looking for someone who is organised, adaptable and enjoys working in a busy, people-focused environment. You’ll bring strong administrative skills, a positive, can-do attitude and an interest in supporting young people and mental health services.

Whether you're seeking experience in the mental health or NGO sector or looking for a meaningful role with purpose and variety, this could be a great fit.

• Experience in administration or medical reception.
• Are comfortable working in the Mental Health space.
• Highly organised, calm under pressure with the ability to multi-task.
• Able to work autonomously, exercise initiative, and have a proactive approach to problem resolution.
• Good computer skills, including Microsoft Word, Excel, Outlook and PowerPoint.
• Strong communication and customer service skills, with the ability to maintain confidentiality.
• Experience in a similar administrative or reception role within mental health or youth services will be highly regarded.

Duties and responsibilities include but are not limited to:

• Providing day-to-day administrative support to internal staff, private practitioners and external partners.
• Diary and appointment management including minuting meetings
• Reception duties including multi-site phone support
• Financial support – invoicing and Medicare bulk billing
• Creating a welcoming, inclusive and youth-friendly environment for all visitors
• Site management including maintenance requests and stock control

Benefits & culture

At Uniting, you’ll be part of a supportive team where your work contributes to better outcomes for young people.

You’ll also enjoy:

• Salary packaging entitlements (pay less tax) up to $18,550 per annum
• Fitness Passport, U Rewards and other great employee benefits
• 4 Me Days – additional paid leave each year (pro rata)
• 4 CPD Days per calendar year (pro rata for part-time employees)
• Ongoing training & development - within team and whole organization
• Career progression and development opportunities