Program Administration Officer, headspace Hawkesbury (Richmond, NSW)

Uniting; Sydney; On-site; AUD 73,000 - 79,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 p.a.

Fitness Passport

U Rewards

4 Me Days

CPD Days

Training & development

Career progression

Job summary

Uniting NSW.ACT's headspace Hawkesbury in Richmond, NSW, is seeking a Program Administration Officer to support clinical and operational teams and ensure clients feel welcomed and supported.

You'll provide day-to-day admin, diary management, reception duties, and financial support, contributing to a smooth service for young people accessing mental health care. This role suits organized, proactive individuals in a busy, youth-focused environment.

Qualifications

• Experience in administration or medical reception.
• Comfortable working in the Mental Health space.
• Highly organised, calm under pressure with the ability to multi-task.
• Able to work autonomously, exercise initiative, and have a proactive approach to problem resolution.
• Good computer skills, including Word, Excel, Outlook and PowerPoint.
• Strong communication and customer service skills, with the ability to maintain confidentiality.

Responsibilities

• Providing day-to-day administrative support to internal staff, private practitioners and external partners.
• Diary and appointment management including minuting meetings
• Reception duties including multi-site phone support
• Financial support – invoicing and Medicare bulk billing
• Creating a welcoming, inclusive and youth-friendly environment for all visitors
• Site management including maintenance requests and stock control

Skills

Administrative experience

Autonomy

Multi-tasking

Calm under pressure

Communication skills

Confidentiality

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Program Administration Officer, headspace Hawkesbury (Richmond, NSW)

Location: headspace Hawkesbury (Richmond, NSW)

Employment Type: Full-time, maximum-term until 30 June 2027, with possibility for extension

Working Hours: Monday to Friday, business hours

Salary: HPA Support Services Level 5 – $37.12 per hour + superannuation + generous salary packaging benefits

About the Role

Join Uniting’s headspace admin team and play an important role in supporting the delivery of mental health services for young people.

As the Program Administration Officer, you’ll provide administrative support to the clinical and operational teams, helping the service run smoothly and ensuring young people, families and visitors feel welcomed and supported.

About you

We’re looking for someone who is organised, adaptable and enjoys working in a busy, people-focused environment. You’ll bring strong administrative skills, a positive, can-do attitude and an interest in supporting young people and mental health services.

Whether you're seeking experience in the mental health or NGO sector or looking for a meaningful role with purpose and variety, this could be a great fit.

Essential Criteria

• Experience in administration or medical reception.
• Are comfortable working in the Mental Health space.
• Highly organised, calm under pressure with the ability to multi-task.
• Able to work autonomously, exercise initiative, and have a proactive approach to problem resolution.
• Good computer skills, including Microsoft Word, Excel, Outlook and PowerPoint.
• Strong communication and customer service skills, with the ability to maintain confidentiality.

Experience in a similar administrative or reception role within mental health or youth services will be highly regarded.

Duties and responsibilities include but are not limited to

• Providing day-to-day administrative support to internal staff, private practitioners and external partners.
• Diary and appointment management including minuting meetings
• Reception duties including multi-site phone support
• Financial support – invoicing and Medicare bulk billing
• Creating a welcoming, inclusive and youth-friendly environment for all visitors
• Site management including maintenance requests and stock control

Benefits & culture

At Uniting, you’ll be part of a supportive team where your work contributes to better outcomes for young people.

You’ll also enjoy:

• Salary packaging entitlements (pay less tax) up to $18,550 per annum
• Fitness Passport, U Rewards and other great employee benefits
• 4 Me Days – additional paid leave each year (pro rata)
• 4 CPD Days per calendar year (pro rata for part-time employees)
• Ongoing training & development - within team and whole organization
• Career progression and development opportunities

Advert closes – 11:55pm Thursday 29^th October 2026

Enquiries

Pallavi Bhatia – Talent Acquisition Specialist [e-mail]

Lauren Pollard – Admin Team Leader [e-mail]

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.