Professional Support Officer

NextSense; Newcastle City Council; On-site; AUD 42,000 - 56,000; Part time

Benefits offered by this job

Salary packaging

Parental leave benefits

Wellbeing program

Professional development

Job summary

NextSense is seeking a Professional Support Officer in the Broadmeadow team to deliver high-quality client service and receptionist functions within a not-for-profit environment. The fixed-term 12-month, part-time role requires 28 hours per week and reports to the Client Services Network Lead.

You will handle inquiries, schedule appointments, manage records, liaise with hospitals and providers, and support therapists with diary management and projects.

Qualifications

• 1–2 years experience providing administrative support.
• Experience in a customer-facing role.
• Ability to follow established procedures and guidelines.
• Working knowledge of Microsoft Office applications.
• Prior experience using a client management system/platform.

Responsibilities

• Provide high-quality customer service as the first point of contact for clients, families and inquiries.
• Maintain smooth day-to-day reception operations and provide admin support to NextSense services.
• Liaise with clients, visitors and external partners such as hospitals and allied health professionals.
• Use the client management system to book appointments, maintain records and bill clients.
• Assist in monitoring NDIS-funded client service agreements.
• Support NextSense therapists with diary management and operational tasks.

Skills

Customer service

Administrative support

Time management

Teamwork

Verbal and written communication

Microsoft Office

Tools

Microsoft Office

Client management system

Job description

Make a real difference working within our Broadmeadowteamas a Professional Support Officer, to support the teams who make a meaningful difference in the lives of people with vision and hearing loss.

This is a 12 MonthTemporary (Fixed Term) Part-Timerole of28 hours per week,reportingdirectly to the Client Services Network Lead.

Enjoy flexibility, two weeks paid leave over Christmas in addition to four weeks annual leave, and access to not-for-profit salary packaging benefits.

You’ll make a difference in this role by:

• Providing high quality customer service as the first point of contact for all clients, families and incoming enquiries;
• Ensuring the smooth day to day running of reception services while also providing administrative support to other NextSense services;
• Liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals;
• Effectively using the electronic client management system to book appointments, maintain records and bill clients;
• Assisting in monitoring service agreements for National Disability Insurance Scheme (NDIS) funded clients;
• Providing support to NextSense therapists such as diary management, assisting with operational tasks and projects

What we can offer you

• Competitive remuneration
• 100% salary packaging allowing you to increase your take home pay
• Extensive personal/carer’s leave
• 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
• Paid parental leave of 14 weeks for primary carer and 6 weeks for secondary carer
• Access to industry leading education and professional development
• Collaborative work environment
• Wellbeing program including Employee Assistance Program

About You:

• 1 - 2 years experience providing administrative support
• Experience working in a customer and clientfacing role
• Ability to follow established procedures and guidelines
• Working knowledge of Microsoft Office applications
• Prior experience using a client management system/platform
• Demonstrates effective time management and teamwork
• Excellent verbal and written communication skills
• Working With Children Check
• NDIS Worker Check

Our Purpose and Ambition

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.While the centre is based in Macquarie, its impact will extend across the country to all our sites.