Production Support Engineer/ Tech Support- Growing FintechJust posted!

Bluefin Resources Pty; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Bluefin Resources Pty in Sydney is seeking a Production Support Engineer to provide application and production support for business-critical loan platforms. The role involves incident management, SQL- and Linux-based troubleshooting, and collaboration with external vendors.

On-site work in Sydney CBD is expected. Ideal candidates will have experience in production support, strong SQL skills, and familiarity with Snowflake and Linux.

Qualifications

• Experience in application support/ production support roles
• Technical support experience including face to face support for end users and senior stakeholders
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues
• Snowflake experience- desirable
• Linux experience
• Understanding of database management concepts such as access management, auditing, backups and restores

Responsabilités

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
• Provide structured updates to the Exec team during incidents
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Connaissances

SQL

Snowflake

Linux

Database concepts

API integrations

Scripting

AI tools

Outils

Datadog

Description du poste

Production Support Engineer/ Tech Support- Growing FintechJust posted!

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.

Responsibilities:

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
• Provide structured updates to the Exec team during incidents
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Key Skills/ Experience:

• Experience in application support/ production support roles
• Technical support experience including face to face support for end users and senior stakeholders
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Snowflake experience- desirable
• Linux experience
• Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

• PostgreSQL experience
• Experience with monitoring tools such as Datadog.
• Exposure to API integrations or scripting languages.
• Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.