Production Support Engineer/ Tech Support- Growing Fintech

Bluefin Resources Pty; Sydney; In loco; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Bluefin Resources Pty in Sydney CBD is seeking a Production Support Engineer to join our growing fintech team on a permanent basis. The role focuses on providing application and production support for business-critical loan platforms and related software.

Responsibilities include investigating incidents by collecting evidence, reviewing data, analyzing logs, reproducing issues and identifying root causes. You will provide updates to the Exec team during incidents and communicate impact and next

Competenze

• Experience in application support/production support roles.
• Technical support experience including face to face support for end users and senior stakeholders.
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Snowflake experience- desirable.
• Linux experience.
• Understanding of database management concepts such as access management, auditing, backups and restores.

Mansioni

• Provide application and production support across business-critical systems, focusing on loan application platforms and related software.
• Provide support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required.
• Provide structured updates to the Exec team during incidents.
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Conoscenze

Production support

End-user support

Incident management

Stakeholder communication

Strumenti

SQL

Snowflake

Linux

Datadog

APIs

Descrizione del lavoro

Production Support Engineer/ Tech Support- Growing Fintech

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.

Responsibilities:

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
• Provide structured updates to the Exec team during incidents
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer to join their company on a permanent basis.

Responsibilities:

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Provide some support across onboarding, Windows environment, asset management or infrastructure-adjacent tasks where required
• Provide structured updates to the Exec team during incidents
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Key Skills/ Experience:

• Experience in application support/ production support roles
• Technical support experience including face to face support for end users and senior stakeholders
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Snowflake experience- desirable
• Linux experience
• Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

• PostgreSQL experience
• Experience with monitoring tools such as Datadog.
• Exposure to API integrations or scripting languages.
• Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.