Application Support Engineer/ Desktop Support- Growing FintechJust posted!

Bluefin Resources Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Bluefin Resources Pty is seeking an Production (Application) Support Engineer to join a growing fintech in Sydney CBD. The role focuses on application and production support for critical loan platforms and related systems.

You will provide desktop support to end users, manage onboarding and asset tasks, and communicate incidents with executives. Strong SQL skills and Linux experience are essential, with Snowflake and API familiarity desirable.

Qualifications

• Experience in application support/production support roles.
• Face-to-face technical support for end users and senior stakeholders.
• Strong SQL skills to investigate and resolve issues.
• Snowflake experience is desirable.
• Linux experience and understanding of database concepts.

Responsibilities

• Provide application and production support across critical systems, focusing on loan applications.
• Deliver face-to-face desktop support and handle onboarding, asset management, and infrastructure tasks as needed.
• Provide structured incident updates to executives during incidents.
• Investigate incidents by collecting data, reviewing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to troubleshoot and resolve issues.
• Communicate incident status, impact, next steps and resolution times clearly to stakeholders.
• Collaborate with external vendors, raise detailed tickets with evidence and business impact.
• Prioritize incidents based on urgency and business impact.

Skills

SQL

End-user support

Incident management

Stakeholder communication

Production/Applications support

Linux fundamentals

Tools

Snowflake

Datadog

PostgreSQL

PostgreSQL experience

Job description

Application Support Engineer/ Desktop Support- Growing FintechNew

A growing Fintech organisation based in Sydney CBD is currently seeking a Production (Application) Support Engineer to join their company on a permanent basis.

Responsibilities:

• Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
• Provide face to face desktop support to users as well as onboarding, asset management and infrastructure tasks where required
• Provide structured updates to the Exec team during incidents
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.

Key Skills/ Experience:

• Experience in application support/ production support roles
• Technical support experience including face to face support for end users and senior stakeholders
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Snowflake experience- desirable
• Linux experience
• Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

• PostgreSQL experience
• Experience with monitoring tools such as Datadog.
• Exposure to API integrations or scripting languages.
• Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.

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