Product Support Technician

Epiroc; Ball Bay; On-site; AUD 85,000 - 115,000; Full time

Benefits offered by this job

Superannuation

Income protection

Parental leave

Long service leave

Career development

Job summary

Epiroc is seeking an experienced Drill Fitter to join the Mackay team in Queensland, Australia. This role focuses on delivering high-level technical support and ensuring optimal fleet performance across customer operations.

Key responsibilities include diagnosing and servicing drill equipment on-site, providing advanced technical support, and developing maintenance plans. Experience with Atlas Copco/Epiroc drills is preferred, with a trade qualification and strong problem-solving skills.

Qualifications

• Trade qualification in heavy mobile equipment or equivalent.
• Strong diagnostic and troubleshooting ability.
• Proven customer service mindset and on-site problem solving.

Responsibilities

• Diagnose, fault-find, repair and service drill equipment across customer sites.
• Provide advanced technical support and on-site training to customers.
• Conduct root cause analysis and develop defect elimination programs.
• Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions.
• Facilitate and complete product upgrades as required.
• Develop, implement and update Preventative Maintenance Plans.
• Implement component life extension strategies.
• Partner with Engineering and customer teams to improve equipment availability and reliability.
• Drive continuous improvement initiatives to reduce operating costs.
• Ensure compliance with SHEQ requirements and build strong customer relationships.

Skills

Heavy mobile equipment

Diagnostic skills

Customer service mindset

On-site maintenance

Education

Heavy Vehicle/Mobile Equipment trade qualification

Tools

Diagnostic tools

Job description

Epiroc is a leading global productivity partner for the mining and infrastructure industries. We develop and manufacture innovative equipment, consumables, and services for surface and underground mining, with a strong focus on automation, electrification, and sustainability.

We are currently seeking an experienced Drill Fitter to join our Mackay team. This role is ideal for a skilled technician looking to further develop their expertise in asset management and technical support within a world-class OEM environment.

About The Role

As a Drill Fitter, you will be responsible for delivering high-level technical support and ensuring optimal fleet performance across customer operations.

Key Responsibilities

• Diagnose, fault-find, repair and service drill equipment across customer sites


• Provide advanced technical support and on-site training to customers


• Conduct root cause analysis and develop defect elimination programs


• Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions


• Facilitate and complete product upgrades as required


• Develop, implement and update Preventative Maintenance Plans


• Implement component life extension strategies


• Partner with Epiroc Engineering and customer teams to improve equipment availability and reliability


• Drive continuous improvement initiatives to reduce operating costs


• Ensure compliance with Epiroc and customer SHEQ requirements


• Build strong, long-term customer relationships

About You

• Proven product knowledge and experience with Atlas Copco / Epiroc surface and underground drills (underground experience highly regarded)


• Heavy Mobile Equipment trade qualification (or equivalent)


• Strong diagnostic and troubleshooting skills


• A proactive, solutions-focused mindset


• Commitment to delivering exceptional customer service


• Ability to work under pressure in dynamic site environments


• Strong reporting and computer literacy skills

What We Offer

• Superannuation paid on all hours worked


• Company-paid Income Protection


• Paid parental leave for primary and non-primary carers


• Above-NES long service leave


• Service recognition awards


• Ongoing training, mentorship and global career development opportunities


• The opportunity to work with industry-leading equipment and technology


• Long-term job security with a globally established 145+ year organisation

At Epiroc, you'll be part of a dynamic, supportive and inclusive team with genuine opportunities for career progression on a global scale.

We are proud to be an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

It all starts with people.

The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com