Product Support Advisor

Epiroc Group; Shire Of Boddington; Presencial; AUD 100 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation paid on all hours

Income protection insurance

Parental leave

Long service leave

Milestone awards

Training & mentoring

Global career pathways

Exposure to mining technology

Job security

Resumo da oferta

Epiroc in Boddington, WA, is seeking an experienced Product Support Advisor - Surface Drills to join our team onsite. You will provide technical support across Epiroc's surface drill fleet and automation technologies, collaborating with field technicians and the Site Manager.

The role demands strong diagnostic skills, fault finding, and a customer-focused approach, with a commitment to safety and continuous improvement in a demanding mining environment.

Qualificações

• Proven experience with Epiroc Surface Drills, including SED and ADS platforms.
• Strong product knowledge across surface drilling equipment and automation technologies.
• A Heavy Mobile Equipment Trade Qualification or equivalent mechanical trade.
• Well-developed diagnostic, fault-finding, and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• The ability to prioritise and perform under pressure in a fast-paced mining environment.
• Strong report writing and technical documentation skills.
• Sound computer literacy and experience using digital maintenance systems.
• A proactive approach to safety, teamwork, and continuous improvement.

Responsabilidades

• Adhering to health, safety, and environmental procedures.
• Performing machine modifications, upgrades, and installations on new equipment.
• Diagnosing, repairing, rebuilding, and servicing customer equipment.
• Conducting component rebuilds and major repairs.
• Troubleshooting and resolving complex mechanical, electrical, and automation-related issues.
• Providing technical expertise to support preventative maintenance strategies.
• Identifying and implementing initiatives to reduce repeat component failures and improve equipment reliability.
• Supporting automation technology rollouts and associated network requirements.
• Managing software updates and machine parameters to support automation systems.
• Providing technical support for ADS and SmartROC/Epiroc drill technologies.
• Supporting AD2 applications and site automation initiatives.
• Providing technical support for LinkOA and other automation platforms.
• Assisting with Bench Remote and Tele-Remote drilling operations.
• Supporting CAP systems for ADS and SED operations.

Conhecimentos

Epiroc Surface Drills

Surface drilling knowledge

Troubleshooting

Customer relations

Documentation

Formação académica

Heavy Mobile Equipment Trade Qualification

Ferramentas

Maintenance software

Descrição da oferta de emprego

Select how often (in days) to receive an alert:

Functional area: Service

Onsite or Remote: Onsite

Country/Region: AU

City: Boddington

Location: Boddington, WA, AU, 6390

Company name: Epiroc

Date of posting: Oct 8, 2026

Why Join Epiroc?

• 7/7 DIDO roster (Days Only) - enjoy a genuine work-life balance
• Permanent full-time opportunity with a competitive salary, super paid on all hours worked, and performance bonus
• DIDO from Boddington with long-term career growth and development opportunities
• Join a global OEM and work with industry-leading mining technology, automation, and electrification solutions

About Epiroc

Epiroc is a global productivity partner for the mining and infrastructure industries. We develop and deliver innovative equipment, consumables, technology, and service solutions that help customers improve safety, productivity, and sustainability across surface and underground mining operations.

We are currently seeking an experienced Product Support Advisor - Surface Drills to join our team in Boddington, Western Australia. This is an exciting opportunity to become part of a highly skilled and collaborative team, providing technical support across Epiroc's advanced surface drill fleet and automation technologies.

Key Responsibilities

Reporting to the Site Manager, your responsibilities will include:

• Adhering to all Epiroc and client health, safety, and environmental procedures
• Performing machine modifications, upgrades, and installations on new equipment
• Diagnosing, repairing, rebuilding, and servicing customer equipment
• Conducting component rebuilds and major repairs
• Troubleshooting and resolving complex mechanical, electrical, and automation-related issues
• Providing technical expertise to support preventative maintenance strategies
• Identifying and implementing initiatives to reduce repeat component failures and improve equipment reliability
• Supporting automation technology rollouts and associated network requirements
• Managing software updates and machine parameters to support automation systems
• Providing technical support for Autonomous Drill System (ADS) and SmartROC/Epiroc drill technologies
• Supporting AD2 applications and site automation initiatives
• Providing technical support for LinkOA and other automation platforms
• Assisting with Bench Remote and Tele-Remote drilling operations
• Supporting Common Automation Panel (CAP) systems for ADS and SED operations

About You

To be successful in this role, you will have:

• Proven experience with Epiroc Surface Drills, including SED and ADS platforms
• Strong product knowledge across surface drilling equipment and automation technologies
• A Heavy Mobile Equipment Trade Qualification or equivalent mechanical trade
• Well-developed diagnostic, fault-finding, and troubleshooting skills
• Excellent communication and customer relationship management skills
• The ability to prioritise and perform under pressure in a fast-paced mining environment
• Strong report writing and technical documentation skills
• Sound computer literacy and experience using digital maintenance systems
• A proactive approach to safety, teamwork, and continuous improvement

What's on Offer?

At Epiroc, we invest in our people and provide a range of benefits, including:

• Superannuation paid on all hours worked
• Company-funded Income Protection Insurance
• Paid parental leave for primary and secondary carers
• Above-NES long service leave benefits
• Service recognition and milestone awards
• Ongoing training, development, and mentoring opportunities
• Global career pathways within an international OEM
• Exposure to cutting-edge mining technology, automation, and electrification projects
• Long-term job security with a sustainable and growing organisation operating for more than 145 years

Diversity & Inclusion

Epiroc is committed to building an inclusive workforce and is proud to be an Equal Opportunity Employer. We encourage applications from women, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse backgrounds.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com