Product Support Technician

Epiroc; Farleigh; On-site; AUD 65,000 - 85,000; Full time

Job summary

Epiroc in Mackay seeks an experienced Drill Fitter to join our team. This role focuses on delivering high-level technical support and ensuring optimal fleet performance across customer sites.

As part of our world-class OEM environment, you will diagnose faults, service drill equipment, and collaborate with maintenance teams to plan forecasts and maintenance instructions. On-site training and product upgrades may be required to support customers.

Qualifications

• Experienced Drill Fitter with a strong background in servicing and maintaining drill equipment.
• Skilled technician capable of fault-finding, diagnostics and on-site support.
• Experience in asset management and working in an OEM environment is desirable.

Responsibilities

• Diagnose, fault-find, repair and service drill equipment across customer sites
• Provide advanced technical support and on-site training to customers
• Conduct root cause analysis and develop defect elimination programs
• Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions
• Facilitate and complete product upgrades as required

Job description

Epiroc is a leading global productivity partner for the mining and infrastructure industries. We develop and manufacture innovative equipment, consumables, and services for surface and underground mining, with a strong focus on automation, electrification, and sustainability.

We are currently seeking an experiencedDrill Fitterto join our Mackay team. This role is ideal for a skilled technician looking to further develop their expertise in asset management and technical support within a world-class OEM environment.

About the Role

As a Drill Fitter, you will be responsible for delivering high-level technical support and ensuring optimal fleet performance across customer operations.

Key Responsibilities

• Diagnose, fault-find, repair and service drill equipment across customer sites
• Provide advanced technical support and on-site training to customers
• Conduct root cause analysis and develop defect elimination programs
• Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions
• Facilitate and complete product upgrades as required