Product Support Advisor - Expression of Interest

Sandvik; Goonumbla; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration package

Salary sacrifice options

Paid Parental Leave

Flexible working options

Employee Assistance Program

Performance-based bonus incentives

Job summary

Sandvik in Goonumbla, NSW is seeking a Product Support Advisor to enhance the performance and reliability of Sandvik equipment. In this full-time role, you will provide hands-on support to customers, building strong relationships and collaborating with technical teams.

The ideal candidate will have a relevant trade qualification and experience in maintaining underground drilling or load and haul equipment. The position offers a competitive remuneration package, performance-based bonuses, and flexible working options.

Qualifications

• Strong mechanical aptitude with hands-on experience in maintaining underground drilling or load and haul equipment.
• Ability to operate autonomously with minimal supervision.
• Experience in managing service support activities.

Responsibilities

• Manage service support activities to achieve business goals.
• Oversee daily customer requirements while seeking value-add opportunities.
• Collaborate with the Sandvik team to ensure seamless support.
• Coach and mentor site-based technical personnel.
• Maintain appropriate stock levels for operational readiness.

Skills

Mechanical aptitude

Customer-focused mindset

Excellent communication skills

Ability to mentor others

Education

Relevant trade qualification

Job description

Sandvik Mining | Location: Central West, NSW - Expression of Interest

Job Type: Full Time

About the Opportunity

As a Product Support Advisor (PSA), you will represent Sandvik on site and provide hands‑on, day‑to‑day support to our customer. Your focus will be on enhancing the performance, reliability, and integrity of Sandvik equipment. You’ll build strong working relationships across all levels of the customer’s organisation, collaborating closely with maintenance, supervision, planning, and technical teams.

In this role, you will coordinate Sandvik parts and consumables, deliver technical support, undertake minor repairs, prepare detailed reports, and provide coaching and mentoring to on‑site maintenance personnel. You will also contribute to strategy development and continuous improvement initiatives to ensure equipment performance is optimised to its fullest potential.

Roster: 7 days on | 7 days off OR 8 days on | 6 days off

Responsibilities

• Manage service support activities to achieve business goals and objectives.
• Oversee daily customer requirements while continually seeking opportunities to add value.
• Collaborate with the broader Sandvik team to ensure a high level of customer service and seamless support.
• Build and maintain strong relationships, establishing genuine rapport with our customer.
• Strengthen existing site services by contributing to strategic plans that support ongoing business growth.
• Coach and mentor site‑based technical personnel to enhance capability and performance.
• Maintain appropriate stock levels, including critical spares, to ensure operational readiness.

About You

A strong mechanical aptitude, supported by a relevant trade qualification and hands‑on experience maintaining underground drilling or load and haul equipment, is essential.

You bring a customer‑focused mindset and excellent communication skills, with the ability and willingness to share your knowledge, lead, and mentor others.

This role is highly autonomous. We look for someone who is agile, self‑motivated, task‑focused and capable of working effectively without direct supervision.

To be eligible for this role, you must have the right to live and work in Australia and be able to complete a pre‑employment medical.

What We Offer

• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Performance‑based bonus incentives
• Recognition and reward programmes aligned to individual and business performance

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.