Product Specialist

Ozcott Pty Ltd; Hervey Bay; Hybrid; AUD 39,000 - 52,000; Part time

Job summary

Mounties Group in Hervey Bay is seeking a Part-Time Product Specialist (In-Home Demo) to help customers improve mobility and independence. You’ll work both in-store and out in the community, providing personalized advice and conducting in-home demonstrations to ensure the right solutions for each customer.

You'll build strong relationships with local support organizations and healthcare professionals, and represent the business at events.

Qualifications

• Sales experience with a record of meeting or exceeding targets OR a background working in the mobility or aged care sector.
• Strong commitment to exceptional customer service.
• Clear, empathetic communication skills, both written and verbal.
• Ability to manage appointments, coordinate demos, and maintain customer records.
• Willingness to load large equipment into the work van and travel as needed.
• Hold a valid Driver's Licence.

Responsibilities

• Provide trusted expert advice on mobility equipment tailored to each customer’s needs (full training provided).
• Deliver outstanding customer service with a genuine passion for improving people’s quality of life.
• Conduct in-home demonstrations and showroom consultations to showcase suitable products.
• Prepare accurate quotes and respond to enquiries via phone, email, and face-to-face interactions.
• Manage and prioritise appointments effectively, maintaining detailed and accurate sales records.
• Build and maintain relationships with local healthcare professionals and support networks (e.g. OTs, case managers, community organizations).
• Represent the business at local events, tradeshows, and community initiatives.
• Deliver products and equipment directly to our customers with care and professionalism and provide training to end users
• Maintain a clean, organized, and well-stocked showroom.
• Occasional overnight/interstate travel (all expenses included).

Skills

Sales experience

Customer service

Communication skills

Team player

Computing skills

Driver's Licence

Job description

At Mounties Group, we are more than just a business; we are mutually ownedby our 280,000 members. Our mission is simple: we exist to improve the livesof our members across Australia. With a footprint spanning Health & Fitness,Retail, Wholesale, Medical, Homecare and Mobility, we are rapidly growing,especially in our Health and Wellbeing segment.

Our culture is built on six core values: Family, Honesty, Care, Innovation, Fun,and Loyalty.

The Opportunity

We have an exciting opportunity for a Part-Time Product Specialist (In-Home Demo) to join our Hervey Bay store. This position plays a key role in helping customers improve their mobility and independence.

You’ll work both in-store and out in the community, providing personalized advice and conducting in-home demonstrations to ensure each customer finds the right solution for their needs.

As part of our team, you’ll also build strong, ongoing relationships with local support organizations, case managers, and Occupational Therapists. This includes introducing the business to key stakeholders and maintaining those relationships over time.

Working Days: Wednesday plus one (1) additional agreed day per week, totaling two (2) working days per week.

Tasks & Responsibilities

• Provide trusted expert advice on mobility equipment tailored to each customer’s needs (full training provided).
• Deliver outstanding customer service with a genuine passion for improving people’s quality of life.
• Conduct in-home demonstrations and showroom consultations to showcase suitable products.
• Prepare accurate quotes and respond to enquiries via phone, email, and face-to-face interactions.
• Manage and prioritise appointments effectively, maintaining detailed and accurate sales records.
• Build and maintain relationships with local healthcare professionals and support networks (e.g. OTs, case managers, community organizations).
• Represent the business at local events, tradeshows, and community initiatives.
• Deliver products and equipment directly to our customers with care and professionalism and provide training to end users
• Maintain a clean, organized, and well-stocked showroom.
• Occasional overnight/interstate travel (all expenses included).

Qualifications & Experience

• Sales experience with a record of meeting or exceeding targets OR a background working in the mobility or aged care sector.
• Strong commitment to exceptional customer service.
• Knowledge of mobility equipment and assistive technology (desirable).
• Clear, empathetic communication skills, both written and verbal.
• Ability to manage appointments, coordinate demos, and maintain customer records.
• Ability to safely lift, handle and transport heavy equipment.
• Willingness to load large equipment into the work van in all weather conditions, and maneuver into customers’ homes.
• Team player, contributing to a positive work environment.
• Strong computing and software skills.
• Willing to undergo NDIS Screen Check, WWC Check and Police Clearance on company cost.
• Willing to comply with any vaccination requirements set by the government, NDS, homecare providers and the health industry, including the flu vaccination.
• Hold a valid Driver's Licence.

Why Join Mounties Group?

We are recognized as an Employer of Choice and one of Australia’s top privately owned companies. When you join us, you are joining a group recognized for excellence, including:

Western Sydney Business Awards: Employer of Choice 2020.

Clubs NSW Awards: Excellence in Health, Wellbeing, and Emergency Services (2020, 2023).

We offer a supportive environment where your work truly makes a positive difference in the lives of those around us.