Service Technician - Mobility Aids

Ozcott Pty Ltd; City of Greater Dandenong; On-site; AUD 60,000 - 75,000; Full time

Job summary

Mounties Group is seeking a dedicated Service Technician to diagnose, repair, and maintain mobility equipment, helping clients regain independence. The role involves home visits, installations, repairs, and customer support in a hands-on environment.

The position offers 38 hours per week with a mix of on-site work at client locations and occasional travel. A technical qualification with mechanical/electronics knowledge is required, along with a valid Driver's Licence and forklift licence or

Qualifications

• Technical qualification required with general mechanical aptitude and/or electronics knowledge.
• Experience with elderly/disabled environment beneficial but not essential.
• Holder of a valid Driver's Licence is required.
• Forklift Licence or willingness to obtain one is required.
• Willingness to undergo checks (NDIS/WWC/Police) at company expense.

Responsibilities

• Build, service and repair mobility products.
• Deliver, install, set up and train products in customers' homes.
• Conduct technical and mechanical product repairs (training provided).
• Assist customers face-to-face, over the phone or via email.
• General warehouse duties such as stocktake, receiving, dispatching and unloading containers.
• Occasional overnight travel and country trips may be required.
• Maintain records in the database; issue quotes and invoices.
• Other duties as required.

Skills

Mechanical aptitude

Electronics knowledge

Customer service

Problem solving

Communication skills

Tools

Driver's Licence

Forklift Licence

Job description

At Mounties Group, we are more than just a business; we are mutually owned by our 280,000 members. Our mission is simple: we exist to improve the lives of our members across Australia. With a footprint spanning Health & Fitness, Retail, Wholesale, Medical, Homecare and Mobility, we are rapidly growing, especially in our Health and Wellbeing segment.

Our culture is built on six core values: Family, Honesty, Care, Innovation, Fun, and Loyalty.

The Opportunity

As we continue to grow, we are looking for a dedicated Service Technician to join our team. In this hands-on role, you will diagnose, repair, and maintain mobility equipment—playing a direct part in helping our clients regain their independence. If you thrive on solving problems, take pride in quality work, and are ready to help elevate our team from good to exceptional, we want to hear from you.

Working hours:

Monday 8:30am-5pm/Tue to Fri 9am-5pm – 38hrs/week

What will you do each day?

• Building, servicing and repairing mobility products.
• Delivering, Installing, setting up and training products in customers ’homes.
• Technical and mechanical product repairs (training provided!).
• Assisting our customers face-to-face, over the phone or via email.
• General warehouse duties such as stocktake, receiving & dispatching and unloading containers
• Occasional overnight travel might be required.
• Country trips for services and deliveries might be required.
• Maintaining records in the data base.
• Issuing quotes and invoices.
• Other duties as required.

What we’re looking for

• Technical qualification required with general mechanical aptitude and/or electronics knowledge (technical training will be provided on the job)
• Exceptional customer service skills with a positive “can-do” attitude
• A self-motivated problem-solver!
• Team player with excellent communication skills
• Willing to undergo NDIS Screen Check, WWC Check and Police Clearance at company expense.
• Willingness to receive annual flu vaccination and other vaccinations as required by the NDIS and homecare providers.
• A background working with the elderly, disabled, warehousing or deliveries would be advantageous but not essential
• Hold a valid Driver's Licence.
• Hold a Forklift Licence or willingness to obtain one.

Why Join Mounties Group?

We are recognized as an Employer of Choice and one of Australia’s top privately owned companies. When you join us, you are joining a group recognized for excellence, including:

Western Sydney Business Awards: Employer of Choice 2020.

Clubs NSW Awards: Excellence in Health, Wellbeing, and Emergency Services (2020, 2023).

We offer a supportive environment where your work truly makes a positive difference in the lives of those around us.