Product Service Engineer

Clicks IT Recruitment; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Clicks IT Recruitment is seeking a Product Service Engineer for mining fleet technologies. You will support and service engineering activities, validating products, diagnosing issues, and providing customer-focused technical assistance on site and remotely.

Ideal candidates have mining industry exposure, fleet system experience, and strong communication skills to work with dealers and customers. Travel up to 30% is required, including international assignments.

Qualifications

• Mining experience required or preferred.
• Experience with fleet systems and mining deployments.
• Able to communicate with both technical and non-technical users.
• Willingness to travel domestically and internationally up to 30%.
• Comfort with on-site mining environment and training.

Responsibilities

• Identify and resolve mining tech hardware/software issues.
• Follow support processes to meet SLAs.
• Manage workload and on-time escapes.
• Provide advanced customer issue support.
• Audit configurations to improve performance.
• Visit dealers/customers for technical assistance and training.
• Participate in 24x7 incident management on call.

Skills

Mining experience

Fleet system experience

Communication skills

Multi-tasking

Organized

Job description

As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for Mining Fleet technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems, with an emphasis on internal and external relations.

Job Duties and Responsibilities:

• Mining Technology hardware and software issue identification, troubleshooting and resolution
• Follow standard support processes to respond, restore, and resolve issues within SLA’s
• Manage workload and escape in a timely manner
• Evaluate defects in production products.
• Provide advanced support for external customer issues.
• Audit customers software and hardware configurations to enhance performance.
• Communicate with dealers and customers regarding status, problem solving and troubleshooting, etc.
• Conduct dealer and customer site visits to provide technical assistance and training
• Take part in 24 x 7 x 365 Incident Management on call

Product Service Engineer - Mining Product Suite

As Product Service Engineer, you will have a significant impact on overall product quality and customer experience for Mining Fleet technologies. This role will provide support and service engineering services which include product validation, investigating, troubleshooting, diagnosing application and technical problems, with an emphasis on internal and external relations.

Job Duties and Responsibilities:

• Mining Technology hardware and software issue identification, troubleshooting and resolution
• Follow standard support processes to respond, restore, and resolve issues within SLA’s
• Manage workload and escape in a timely manner
• Continuous Product Improvement
• Complete NPI Product Support deliverables
• Evaluate defects in production products.
• Provide advanced support for external customer issues.
• Audit customers software and hardware configurations to enhance performance.
• Communicate with dealers and customers regarding status, problem solving and troubleshooting, etc.
• Conduct dealer and customer site visits to provide technical assistance and training
• Take part in 24 x 7 x 365 Incident Management on call

Top Candidates will have:

• Mining industry experience
• Fleet system experience
• Ability to effectively communicate with technically and non-technically skilled mining customers and dealers alike
• Process oriented
• Advanced information technology and application knowledge and support experience
• Self-motivated and organized
• Highly skilled at multi-tasking
• Clear written and verbal communication with strong attention to detail

Additional information:

• Availability and desire to travel domestically and/or internationally on assignment at dealer locations and mine sites - approx. 30%
• ENVIRONMENTAL CONDITIONS - This position requires mine site support work at times. The selected applicant will be required to complete and pass regulatory mine safety training, and travel to and work for short periods of time in mining environments. Time spent in a mining environment would typically be 5-10 days.
• This job role is primary performed during normal day shift hours but does include some off-shift and weekend responsibilities.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 *** or email***********@clicks.com.au