Product Quality & Recovery Co-worker

IKEA Gruppe; Perth; On-site; Confidential; Full time

Benefits offered by this job

15% Co-worker discount

Free uniforms

Free Co-worker parking

Subsidised meals

Bonus programme

Co-worker Loyalty programme

Benefits Membership

Employee Assistance Program

Job summary

IKEA Australia is hiring a Product Quality & Recovery Co-worker. Join a team focused on helping customers, sharing product knowledge, and supporting purchases while maintaining quality and sustainability across our home furnishing range.

Permanent 40hrs/fortnight roles with shifts from 07:00 to 21:00, including weekends. Perks include a 15% staff discount, free uniforms, parking, subsidised meals, and bonus programs.

Qualifications

• Strong customer focus and ability to assist customers with product knowledge.
• Experience with regular use of computers and IT systems.
• Ability to prioritise tasks in a fast-paced environment and work with a team.

Responsibilities

• Engaging and assist customers in understanding their needs and providing knowledge on IKEA products and services to support purchasing decisions.
• Present IKEA products in As-Is with strong commercial expression and pricing that attract customers while generating store results.
• Take necessary actions to recover products (repackaging, etc.) and ensure saleable condition.
• Assemble products according to instructions to ensure complete functionality.
• Support quality work to improve customers' perception of IKEA products.
• Promote sustainability impact in recovery decisions.
• Foster strong relationships with team and other departments to ensure collaboration and compliance processes.
• Maintain a safe store environment for customers and co-workers.

Skills

Customer focus

IT systems

Team collaboration

Safety mindset

Physical work

Tools

Computers & IT systems

Job description

Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.

We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• Rosters published 4 weeks in advance.
• 15% Co-worker discount
• Subsidised meals and complimentary drinks in our Co-worker restaurant
• Free uniforms provided
• Free Co-worker parking
• Bonus programme (where eligible)
• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
• 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

• These roles are Permanent, 40hrs/fortnight
• The shift times required to work will be spread between 07:00am to 09:00pm.
• Applications close Tuesday 15 September 2026
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Product Quality & Recovery Co-worker your responsibilities will include, but are not limited to:

• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
• Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition.
• Assembling our products according to proper building and enclosed instructions to ensure complete functionality.
• Support the quality work in the store to constantly improve customers' quality perception of IKEA products.
• Always consider the sustainability impact when deciding when and how to recover products.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes.
• Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers.

As Product Quality & Recovery Co-worker you have

• A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work independently.
• A passion for building furniture, our products, and our sustainability initiatives.
• Experience with regular use of computers and IT systems.
• Strong customer focus, ensuring we keep the customer in mind no matter what we do.
• Ability to prioritise tasks in a fast-paced environment and ability and be able to think outside of the box.
• A safety mindset and being comfortable with physical work and manual handling including repetitive heavy lifting.
• Motivated, results-driven mindset that does not shy away from challenges.
• Comfortable with the physicality associated with this role, similar to a warehouse co-worker.

We need people like you!

At IKEA, work is so much more than a job. Come join us!