Product Presales Engineer -Intercom & Access Control

Hikvision Australia and New Zealand; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading global IoT solution provider is seeking a Product Presales Engineer in Sydney to manage the product lifecycle of Access Control systems. The role involves identifying market opportunities and supporting sales through presales activities. Ideal candidates should have a background in engineering with at least 3 years in product management, and be fluent in English and Mandarin.

Qualifications

• Minimum 3 years experience in product management, presales, technical support, or marketing in the security or tech industry.
• Solid understanding of Access Control or Intercom systems preferred.
• Willingness to travel domestically and occasionally overseas.

Responsibilities

• Manage the end-to-end product lifecycle for Access Control and Intercom systems.
• Identify market trends and opportunities to support product refinement.
• Develop localised marketing materials and deliver product training.

Skills

Product management

Technical support

Problem-solving

Organizational skills

Communication skills

Fluent in English

Fluent in Mandarin

Education

Bachelor’s degree in Engineering, Electronics, or Telecommunications

Job description

Product Presales Engineer - Intercom & Access Control

Overview

Hikvision is a world-leading IoT solution provider, with video as its core competency. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets.

Since its establishment in 2013, Hikvision Australia has developed its business with a fast pace, achieved in good market share and successfully built up its brand recognition in the Australian security industry.

About the Role

This role focuses on the presales and product management of Access Control, Intrusion Detection, and Video Intercom systems in the Australian market. The ideal candidate will act as a key link between headquarters and the local market, supporting business growth through product localization, go-to-market planning, and customer-facing presales activities.

Responsibilities

• Product Lifecycle Management
  • Manage the end-to-end product lifecycle for Access Control, Intrusion, and Intercom systems.
  • Align local product roadmap with HQ strategy and Australian market needs.
  • Drive new product introductions, monitor performance, and manage phase-out transitions.
• Market Demand and Opportunity Identification
  • Identify market trends, customer behaviour, and industry developments.
  • Collect and analyse client requirements to support product refinement and localisation.
  • Explore and define new product opportunities through market insights and competitive analysis.
  • Collaborate with sales and technical teams to provide presales support, including solution design, feature explanation, and proposal assistance.
  • Assist in customer meetings, technical discussions, and proof-of-concept engagements.
  • Support tender responses and technical documentation preparation.
• Marketing & Enablement
  • Develop localised marketing materials and product documentation.
  • Organise product launches, webinars, and promotional events to increase market visibility.
  • Deliver product training to internal teams and partners to strengthen product understanding and sales capability.
• Cross-functional Collaboration
  • Coordinate with HQ R&D, marketing, and supply chain teams to align on product delivery and improvement plans.
  • Gather feedback from local sales and technical teams for product enhancement and future planning.
• Business Support & Data Analysis
  • Analyse product performance and business data to identify issues and optimisation opportunities.
  • Assist in setting product-related goals, pricing strategies, and business forecasts.
  • Drive the adoption of intelligent access and intercom technologies, aiming to make Hikvision’s non-video products mainstream in Australia within 3 years.

Qualifications, Skills & Experience – Essential

• Bachelor’s degree or above in Engineering, Electronics, Telecommunications, or related fields.
• At least 3 years of experience in product management, presales, technical support, or marketing in the security or tech industry.
• Solid understanding of Access Control, Intercom, or Intrusion systems is preferred.
• Strong learning ability and desire to grow into a subject matter expert in non-video product lines.
• Excellent organisational, communication, and problem-solving skills.
• Fluent in both English and Mandarin (written and spoken).
• Willingness to travel domestically and occasionally overseas.

Qualifications, Skills & Experience – Desirable

• Project management experience and familiarity with product marketing.
• Competitor analysis, market research, and strategy planning capabilities.
• Ability to work in a cross-cultural, high-pressure environment with multiple stakeholders.

Seniority level

Seniority level: Mid-Senior level

Employment type

Employment type: Full-time

Job function

• Job function: Product Management, Project Management, and Engineering
• Industries: Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Computer and Network Security