Product Owner

Smartgroup; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid Parental Leave

Make a Difference Days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup in Australia is seeking a customer-focused, data-driven Product Owner to shape and deliver the next generation of Fleet SaaS platform. You'll work with a cross-functional squad to translate customer needs into valuable digital experiences.

This role partners with Product Managers, Designers, Engineers and stakeholders to set priorities, refine backlog, and ensure outcomes align with business goals. Melbourne or Sydney base; ideal for someone with 3+ years in product roles.

Qualifications

• 3+ years experience in a Product Owner/PM role within software or digital environments.
• Ability to translate customer and business needs into clear requirements and priorities.
• Experience working with software engineering teams in Agile environments and modern delivery practices.
• Strong stakeholder management and communication skills to build trust across technical and non-technical audiences.
• Analytical and problem-solving mindset with a customer-focused, outcome-driven approach.

Responsibilities

• Act as the key interface between customers, stakeholders and delivery teams to align priorities.
• Lead a cross-functional product squad with clarity, direction and ongoing delivery support.
• Translate needs into priorities, requirements and well-defined outcomes.
• Own and refine the product backlog, prioritising by customer value and business goals.
• Collaborate with Product Managers and Designers to shape discovery and solutions.
• Work with engineers to break down initiatives, define acceptance criteria and trade-offs.
• Facilitate Agile ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
• Manage dependencies with technology, operations and business stakeholders.
• Use feedback and data to evaluate outcomes and inform future priorities.
• Champion continuous improvement and leverage AI/tools to boost efficiency and quality.

Skills

Product Owner experience

Agile delivery

Stakeholder management

Data-driven decision making

Cross-functional collaboration

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

We're looking for a customer-focused and data-driven Product Owner to help shape and deliver the next generation of Smartgroup's Fleet SaaS platform.

Fleet is a strategic growth priority and is undergoing a significant transformation. You'll work as part of a cross-functional product team to turn customer and business needs into valuable digital experiences, balancing user outcomes, commercial goals and technical considerations.

Working alongside Product Managers, Designers, Engineers and business stakeholders, you'll help discover opportunities, define solutions and ensure the team is focused on delivering the right outcomes at the right time.

This role is ideal for someone who enjoys working closely with delivery teams, solving customer problems and defining creative solutions for B2B SaaS products with layers of complexity.

What You’ll Do

• Act as the key interface between customers, business stakeholders and delivery teams, ensuring priorities are aligned and understood.
• Work day-to-day with a dedicated cross-functional product squad, providing clarity, direction and ongoing support throughout delivery.
• Translate customer, business and operational needs into clear priorities, actionable requirements and well-defined outcomes.
• Own and continuously refine the product backlog, ensuring work is prioritised according to customer value, business objectives and technical considerations.
• Partner closely with Product Managers and Designers to contribute to discovery activities, validate opportunities and shape effective solutions.
• Collaborate with engineers to break down complex initiatives, define acceptance criteria and make informed trade-off decisions during delivery.
• Facilitate and actively participate in Agile ceremonies including backlog refinement, sprint planning, reviews and retrospectives.
• Partner closely with technology, operations and business stakeholders to manage dependencies, resolve issues and maintain alignment.
• Use customer feedback, operational insights and performance data to evaluate outcomes and inform future priorities.
• Champion continuous improvement within the team, leveraging emerging technologies and AI tools to improve ways of working, delivery effectiveness and product quality.

What we’re looking for

• 3+ years experience working as a Product Owner, Product Manager or similar digital product role within a software, technology or digital environment.
• Strong experience translating customer, business and operational needs into clear requirements and delivery priorities.
• Experience working closely with software engineering teams in Agile environments, with a strong understanding of modern product delivery practices.
• Proven ability to manage competing priorities, navigate ambiguity and make informed trade-off decisions.
• Strong stakeholder management and communication skills, with the ability to build trust across technical and non-technical audiences.
• Highly organised and comfortable bringing structure and clarity to complex problems.
• Strong analytical and problem-solving skills, using data and evidence to support decision-making.
• A collaborative mindset with the ability to influence, align and drive outcomes across multiple stakeholders.
• A genuine focus on customer outcomes, balanced with commercial, operational and technical considerations.
• Experience with SaaS products, digital platforms or complex workflow-based systems would be highly regarded.

This role can be based in Melbourne or Sydney.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days - paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 - 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.