Client Success Coordinator

Smartgroup; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Smart Leave

Free lunch every week

Paid Parental Leave (up to 20 weeks)

Volunteer days

Salary packaging and novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup in Sydney is seeking a proactive Client Success Coordinator to lead client onboarding from contract signing through go‑live. You will work closely with internal teams to deliver a smooth, engaging implementation experience.

Responsibilities include creating onboarding plans, scheduling kickoff meetings, maintaining CRM records, coordinating stakeholder workshops, and guiding clients to realise value quickly while building lasting relationships.

Qualifications

• Experience in client onboarding, implementation, client success, project coordination or a similar client-facing role.

Responsibilities

• Coordinate onboarding of new clients from contract signing through to go-live.
• Develop and maintain onboarding plans, ensuring milestones, timelines, deliverables and responsibilities are clearly documented and tracked.
• Schedule and coordinate kick-off meetings, discovery sessions and stakeholder workshops.
• Partner with teams across Operations, Payroll, Novated Leasing, Marketing, Technology, Implementations and Client Success to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively managing risks, dependencies and outstanding actions.
• Maintain regular communication with clients, providing updates and guidance throughout their onboarding journey.
• Coordinate employee launch activities, including communications, webinars and education sessions.
• Support go-live readiness activities and onboarding completion checks.
• Facilitate effective client handovers to ongoing Client Success teams.
• Maintain accurate CRM records and onboarding documentation.
• Gather client feedback and identify opportunities to improve onboarding processes and client experience.

Skills

Onboarding

Stakeholder management

Relationship building

Communication

Organisation

Adaptability

Continuous improvement

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast‑paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians – many working in essential services, corporates, government, and not‑for‑profits – to take home more money in their pay packets.

Join Smart and help shape exceptional client experiences from day one.

At Smart, we’re passionate about delivering outstanding outcomes for our clients. We’re looking for a proactive and customer‑focused Client Success Coordinatorto join our Team.

In this role, you’ll be the driving force behind successful client onboarding journeys, ensuring a seamless transition from contract signing through to successful go‑live.

About the Role

As the Client Success Coordinator, you will coordinate onboarding activities for new clients, working closely with internal teams and key client stakeholders to deliver a smooth and engaging implementation experience.

You’ll play a critical role in helping clients realise value quickly while building trusted relationships that support long‑term satisfaction, retention and growth.

Key Responsibilities

• Coordinate the onboarding of new clients from contract signature through to go-live.
• Develop and maintain onboarding plans, ensuring milestones, timelines, deliverables and responsibilities are clearly documented and tracked.
• Schedule and coordinate kick‑off meetings, discovery sessions and stakeholder workshops.
• Partner with teams across Operations, Payroll, Novated Leasing, Marketing, Technology, Implementations and Client Success to ensure a seamless onboarding experience.
• Monitor onboarding progress, proactively managing risks, dependencies and outstanding actions.
• Maintain regular communication with clients, providing updates and guidance throughout their onboarding journey.
• Coordinate employee launch activities, including communications, webinars and education sessions.
• Support go‑live readiness activities and onboarding completion checks.
• Facilitate effective client handovers to ongoing Client Success teams.
• Maintain accurate CRM records and onboarding documentation.
• Gather client feedback and identify opportunities to improve onboarding processes and client experience.

About You

You are highly organised, customer‑focused and thrive in a fast‑paced environment. You enjoy building relationships, coordinating multiple stakeholders and ensuring clients have a positive experience from day one.

You’ll bring:

• Experience in client onboarding, implementation, client success, project coordination or a similar client‑facing role.
• Experience managing onboarding or implementation projects with multiple stakeholders and competing priorities.
• Strong relationship‑building and stakeholder management skills.
• Excellent communication and presentation skills.
• A customer‑first mindset with a focus on delivering exceptional service.
• Strong organisational skills and attention to detail.
• Resilience, adaptability and a continuous improvement mindset.
• Commercial awareness and a passion for helping clients succeed.

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.