Product Manager

CommBank; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Commonwealth Bank in Sydney is seeking an experienced Product Manager to join our End-to-End Service Journeys team to shape customer experiences, risk outcomes and process efficiency.

You will work in a cross-functional product squad to define requirements, shape solutions and deliver change, collaborating across operations, risk and legal, as well as external partners.

Qualifications

• Banking and finance experience in product or risk roles.
• Strong ability to turn customer insights into requirements.
• Experience working with cross-functional squads and external partners.

Responsibilities

• Lead product discovery for Retail Authorities using customer insight and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces.
• Define, prioritise and deliver system and process change balancing customer, risk and delivery trade-off.
• Manage operational risk incidents, issues and findings, and uplift preventative and detective controls.
• Stay across regulatory requirements and implement changes as needed.
• Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes.
• Build relationships with key stakeholders to influence decisions and align priorities.

Skills

Product management

Discovery & research

Stakeholder management

Agile delivery

Risk management

Regulatory awareness

Job description

At Commonwealth Bank, we're reimagining how customers manage their authorise. We're looking for an experienced Product Manager to join our End-to-End Service Journeys team to help shape that change.

The opportunity

You will use discovery to understand customer, business and operational needs, and partner with teams to deliver well-controlled solutions that improve customer experience, risk outcomes and process efficiency.

The role

As a Product Manager, you will work in a cross-functional product squad to define requirements, shape solutions and deliver change. You will work closely with stakeholders across operations, risk and legal, as well as external partners.

Key responsibilities

• Lead product discovery for Retail Authorities, using customer insight, Voice of Customer feedback and design thinking to frame problems, test hypotheses and shape options and roadmaps in ambiguous problem spaces.
• Define, prioritise and deliver system and process change, balancing customer, risk and delivery trade-off.
• Manage operational risk incidents, issues and findings, and uplift preventative and detective controls.
• Stay across regulatory requirements and implement changes as needed.
• Own the end-to-end product life cycle, including features, policies, terms and conditions, remediation and continuous improvement of processes.
• Build relationships with key stakeholders to influence decisions and align priorities

About you

You're naturally curious and customer-focused. You will ideally bring:

• Banking and finance experience in Product, risk or similar role.
• Operational risk management capability, including managing issues and incidents and designing or strengthening controls.
• Strong stakeholder management and communication skills, including facilitating workshops and influencing across business and technology teams.
• Product discovery and analytical skills, identifying customer and business needs using evidence to assess options and turning insights into clear requirements.
• Ability to navigate ambiguity, make sound decisions and progress work as requirements evolve.
• Experience delivering in Agile, cross-functional squads alongside technology teams.

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