Senior Manager - Line 2 Operational Risk (Product)

Commonwealth Bank; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Commonwealth Bank is seeking a seasoned risk professional to lead operational risk for the Business Bank Line 2. The role focuses on ensuring products and processes manage existing and emerging risks, while delivering trusted insights and oversight.

You will advise, monitor and support risk-aware decision-making across teams. You will collaborate with Compliance, Group Operational Risk, Technology Risk and other functions to strengthen risk management, including developing AI-enabled risk

Qualifications

• Experience in financial services risk management or related environment.
• Experience building or overseeing AI-enabled risk workflows.
• Strong stakeholder management and communication skills.

Responsibilities

• Identify risk concerns and perform deep-dive reviews for executive audiences.
• Provide oversight of change initiatives and assurance activities.
• Advise on risk profile, emerging risks, and best practices in risk management.
• Design, develop and deploy AI agents to automate risk workflows.

Skills

Commercial risk experience

AI & data analytics

Stakeholder management

Report writing

Operational risk frameworks

Tools

AI tools

Data analytics tools

Job description

Do work that matters

Business Bank Line 2 Operational Risk team is responsible for ensuring business activities, processes and our products are appropriately managing existing and emerging risks. We do this by providing advice, monitoring, and independent oversight of business activities.

Business Bank Line 2 Operational Risk team is responsible for ensuring business activities, processes and our products are appropriately managing existing and emerging risks. We do this by providing advice, monitoring, and independent oversight of business activities.

In delivering these services, our key aim is to support Business Bank and the Group to achieve its strategic objectives, including operating within the BB Risk Appetite.

See yourself in our team

Reporting into the Executive Manager - Line 2 Operational Risk for Business Bank, your primary focus will be ensuring our Business Bank's products' operational risks are appropriately managed. You will be the trusted advisor, be an effective second layer of assurance and you will be supporting & enhancing the risk/reward culture across Business Bank.

You will work closely with the Business (including Line 1 Risk Management) and other Risk functions (Compliance, Group Operational Risk, Operational Risk, Technology Risk, Credit Risk, and Financial Crime), which also support the business.

For your product portfolio, you will:

• Identify areas of risk concerns and/or where greater transparency is required and conduct deep dive reviews and prepare reports suitable for an Executive General Manager audience;
• Undertake critical 'review and challenge' through active and ongoing oversight over our change initiatives, including performing assurance activities;
• Provide advice in relation to the business' risk profile, emerging risks, and better practice risk management, with a particular focus on conduct risk, model risk, transaction processing risk, technology risk and supplier risk;
• Design, develop and deploy safely AI agents that automate risk workflows and transform complex data into trusted, accessible and actionable insights, which strengthen risk management. Active participant in the AI Risk and Policy Community of Practice.
• Work cohesively across teams delivering positive customer outcomes, in line with CBA's values (care, commitment, and courage).

Your skills and experience:

• Demonstrated commercial experience in financial services or related environment, with experience/exposure to Business or Consumer Lending portfolios and/or product management (including product development, product decommissioning, and/or remediation).
• Technical skills and knowledge base in managing non-financial operational risks (and in Operational Risk Frameworks) with practical application.
• Experience in building AI agents and using AI tools/data analytics to enhance and streamline risk management.
• Effective interpersonal and communication skills with the ability to manage multiple stakeholders and competing demands and strong teamwork focus.
• Excellent report writing skills

At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 09/09/2026