Product Manager

Qantas Group; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Discount travel

Flexible leave

Wellbeing programs

Rewards program

Job summary

Qantas Group is seeking a Product Manager based in Adelaide to own the product strategy, vision and roadmap for the Qantas Business Rewards platform and travel booking experience for SMBs. You will lead an Agile squad, mentor team members, and partner with senior leaders to maximise customer value and revenue across booking journeys.

You will translate customer insights into portfolio initiatives, collaborate across cross-functional teams, and influence strategic decisions while driving

Qualifications

• 5+ years of experience in Product Management with Digital experience essential.
• Familiarity with Human-Centred Design, research and insights, and prioritisation.

Responsibilities

• Design, develop and lead the product strategy, vision and roadmap for the Qantas Business Rewards platform.
• Lead and coach a squad to deliver world class products.
• Collaborate with Senior Leaders across Qantas to guide customer experience and commercial decisions.
• Synthesize customer insights to improve portfolio and customer satisfaction.

Skills

Product management

Agile methodologies

Leadership

Stakeholder management

Human centred design

Education

Commerce degree

Technology degree

Marketing degree

Job description

• Great opportunity within our Digital team responsible for the Qantas Business Rewards platform (B2B)
• A fantastic opportunityto lead and coach asquad todeliver world class products
• Full-time permanent position based at ournew Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centrelocatedin Adelaide to helpmeet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As the Product Manager, you will be responsible for designing, developing and leading the product strategy, vision and roadmap for the Qantas Business Rewards travel booking engine and business account service experience, to deliver an exceptional customer experience for small to medium sized businesses. You will drive the ongoing evolution of our booking experience, identifying opportunities to enhance customer outcomes, improve conversion and optimise both the commercial flight and reward flight booking journeys. You will be involved in analysing trends, identifying new product opportunities, and ensuring strategic alignment with commercial and customer imperatives.

As part of this role, you will synthesize customer insights and human-centred design to drive product initiatives and enhancements that improve the portfolio's overall product offering and customer satisfaction.

Furthermore, you will drive collaboration and provide advice and counsel on general product portfolio strategy and customer experience to Senior Leaders from across the Qantas Group, including guidance and recommendations on the customer service proposition, revenue generation opportunities and commercial decisions.

You’llhave:

• 5+ years of experience in Product Management, with Digital experience essential.
• Knowledge and experience in the airline industry or with booking systems is preferred.
• Tertiary qualifications in Commerce, Technology, Marketing or relevant qualifications / experience.
• Product Management experience and skills – including strategic thinking and analytical thinking, a customer centric mindset, familiarity with Human Centred Design, research and insights, business requirements and prioritisation, comfortable with Agile and Scrum methodologies, and Business Model Canvas framework.
• Effective team leadership experience – you are someone who enjoys contributing to strong team dynamics and culture.
• Experience leading an Agile software development squad, working closely with a cross-functional team of business analysts, software engineers and designers.
• The ability to influence key stakeholders to achieve strategic outcomes.
• Effective collaboration, communication and presentation skills to provide advice to various stakeholders.
• Demonstrated organisational expertise, with the ability to work within a complex organisation and group policy.
• Strong written and verbal communication skills.

Why Qantas?

At Qantas, your career can take you further than you imagined.You’lljoin a team where creativity and passiondrivessuccess. Together we dream big and deliver even bigger.

You’llfind diverse opportunities to grow, personally and professionally. From day one,you’llbe supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas,it’sjust the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and theoptiontopurchaseadditionalpaid leave for eligible employees.
• We’llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.
• We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close on the 5th of October