Delivery Manager

Qantas Airways Limited; Adelaide; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Discount travel

Flexible leave

Rewards program

Wellbeing support

Job summary

Qantas is seeking a Delivery Manager to lead the planning and delivery of multiple digital product streams, including mobile apps, conversational AI, and customer services, from discovery to release. You will align with strategic priorities, drive value, and embed agile practices across squads in Adelaide's new Product and Innovation Centre.

You'll coach iteration managers, manage portfolio planning and dependencies, and foster a culture of continuous improvement and high-performing teams.

Qualifications

• 7+ years leading delivery teams in agile/product-led environments.
• Proven ability to deliver outcomes in complex, fast-paced settings.
• Experience guiding digital product delivery from discovery to release.

Responsibilities

• Lead and oversee planning and delivery of multiple digital product streams (mobile apps, AI, customer servicing).
• Embed delivery frameworks and uplift ways of working.
• Coach iteration managers to improve delivery predictability and squad efficiency.
• Oversee portfolio planning and cross-portfolio alignment.

Skills

Delivery leadership

Agile delivery

Stakeholder engagement

People leadership

Digital product delivery

Portfolio planning

Cross-functional collaboration

Job description

• At Qantas, our teams come together to create new and unique experiences for our customers
• Great opportunity to lead the delivery of innovative digital products at Qantas
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As a Delivery Manager, you will lead and oversee the planning and delivery of multiple digital product streams including mobile applications, conversational AI and customer servicing. You will ensure alignment with strategic priorities and delivery of measurable business outcomes.

This role oversees portfolio planning, resource management and agile delivery practices to ensure a culture of continuous improvement. You will be accountable for embedding delivery frameworks, uplifting ways of working and coaching a team of iteration managers to improve delivery predictability, squad efficiency and performance.

This is a unique opportunity to play an instrumental role in shaping culture, ways of working and support squad ramp-up at the new Qantas Product Innovation Centre based in Adelaide.

The successful candidate will be a strategic thinker who thrives in complex environments, balancing delivery discipline with adaptability. You take ownership, are accountable for outcomes and excel at engaging stakeholders across all levels.

You’ll have:

• 7+ years' experience leading delivery teams in agile, product-led environments with a proven ability to deliver outcomes in complex, fast-paced settings
• Excellent people leadership, coaching delivery leaders and building high-performing, accountable teams
• Extensive experience leading digital product delivery from discovery through to release ensuring alignment to customer value and business priorities
• Expertise in embedding agile practices and ways of working, improving predictability, flow and alignment
• Strong delivery management capability, including comprehensive planning, budgeting, scope control and consistent on-time delivery across squads
• Demonstrated delivery governance expertise, overseeing cross-portfolio planning, RAID discipline and dependency management to ensure predictable delivery outcomes
• Excellent stakeholder engagement, with the ability to influence senior leaders across product, technology and business
• Advanced analytical and problem-solving skills with the ability to navigate ambiguity and quickly adapt to new contexts and technologies
• Ability to simplify complex delivery environments bringing clarity through structured planning and decision-making
• Experience leading multi-disciplinary squads fostering collaboration and continuous improvement
• Experience building cultures of innovation and learning, supporting individuals and squads to experiment and grow
• Prior experience leading quarterly planning cycles, including cross-portfolio alignment and dependency management, will be highly regarded

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drive success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application.

Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close on the 11th of October