Delivery Manager

Qantas Airways; Adelaide; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Air travel discounts

Flexible leave options

Wellbeing programs

Rewards and partnerships

Job summary

Qantas Airways is hiring a Delivery Manager to lead fast-paced digital product streams from discovery through to release. Based at the new Product and Innovation Centre in Adelaide, you will align delivery with customer value and business priorities.

The role demands strategic thinking, ownership of outcomes, and strong stakeholder engagement across product, technology and operations. You will guide portfolio planning, budgeting, and governance, while uplifting ways of working and coaching

Qualifications

• 7+ years’ experience leading delivery teams in agile, product-led environments.
• Excellent people leadership, coaching delivery leaders and building high-performing teams.
• Extensive experience leading digital product delivery from discovery to release.
• Expertise embedding agile practices to improve predictability and flow.
• Strong delivery management including planning, budgeting, scope and on-time delivery.
• Delivery governance expertise with RAID and cross-portfolio planning.
• Excellent stakeholder engagement across product, technology and business.
• Analytical problem-solving and ability to navigate ambiguity.

Responsibilities

• Lead and oversee planning and delivery of multiple digital product streams (mobile apps, AI, customer servicing).
• Ensure alignment with strategic priorities and delivery of measurable business outcomes.
• Oversee portfolio planning, resource management and agile delivery practices.
• Coach iteration managers to improve delivery predictability and squad performance.

Skills

Delivery leadership

Agile delivery

Stakeholder management

Cross-functional leadership

Product delivery

Portfolio planning

Governance

Education

Bachelor's degree in IT/Business

Job description

• At Qantas, our teams come together to create new and unique experiences for our customers
• Great opportunity to lead the delivery of innovative digital products at Qantas
• Full-time permanent position based at ournew Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centrelocatedin Adelaide to helpmeet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As a Delivery Manager, you will lead and oversee the planning and delivery of multiple digital product streams including mobile applications, conversational AI and customer servicing. You will ensure alignment with strategic priorities and delivery of measurable business outcomes.

This role oversees portfolio planning, resource management and agile delivery practices to ensure a culture of continuous improvement. You will be accountable for embedding delivery frameworks, uplifting ways of working and coaching a team of iteration managers to improve delivery predictability, squad efficiency and performance.

This is a unique opportunity to play an instrumental role in shaping culture, ways of working and support squad ramp-up at the new Qantas Product Innovation Centre based in Adelaide.

The successful candidate will be a strategic thinker who thrives in complex environments, balancing delivery discipline with adaptability. You take ownership, are accountable for outcomes and excel at engaging stakeholders across all levels.

You’ll have:

• 7+ years’ experience leading delivery teams in agile, product-led environments with a proven ability to deliver outcomes in complex, fast-paced settings
• Excellent people leadership, coaching delivery leaders and building high-performing, accountable teams
• Extensive experience leading digital product delivery from discovery through to release ensuring alignment to customer value and business priorities
• Expertise in embedding agile practices and ways of working, improving predictability, flow and alignment
• Strong delivery management capability, including comprehensive planning, budgeting, scope control and consistent on-time delivery across squads
• Demonstrated delivery governance expertise, overseeing cross-portfolio planning, RAID discipline and dependency management to ensure predictable delivery outcomes
• Excellent stakeholder engagement, with the ability to influence senior leaders across product, technology and business
• Advanced analytical and problem-solving skills with the ability to navigate ambiguity and quickly adapt to new contexts and technologies
• Ability to simplify complex delivery environments bringing clarity through structured planning and decision-making
• Experience leading multi-disciplinary squads fostering collaboration and continuous improvement

• Experience building cultures of innovation and learning, supporting individuals and squads to experiment and grow
• Prior experience leading quarterly planning cycles, including cross-portfolio alignment and dependency management, will be highly regarded

Why Qantas?

At Qantas, your career can take you further than you imagined.You’lljoin a team where creativity and passiondrivesuccess. Together we dream big and deliver even bigger.

You’llfind diverse opportunities to grow, personally and professionally. From day one,you’llbe supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas,it’sjust the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and theoptiontopurchaseadditionalpaid leave for eligible employees.
• We’llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment.You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronicdevicesand professional memberships.
• We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very well tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications close on the 11th of October