Senior Product Designer — AI‑Driven Customer Care (Adelaide)

Qantas; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted air travel

Flexible leave options

Access to rewards program

Wellbeing support

Job summary

Join Qantas as a Senior Product Designer at our new Product and Innovation Centre in Adelaide. You will design user flows across systems, improving customer interactions and operational efficiency.

This full-time, permanent position offers a chance to collaborate with agile teams, enhancing customer care through AI-driven solutions. Key responsibilities include conducting user research, working with cross-functional teams, and applying service design principles. Enjoy competitive benefits such as discounted air travel and flexible work options.

Qualifications

• Experience designing complex systems and workflows.
• Strong understanding of service design.
• Ability to design end-to-end experiences across multiple systems.
• Confidence in complex, rule-heavy environments.
• Experience creating wireframes and prototypes.
• Interest in AI-enabled design tools.

Responsibilities

• Design end-to-end user flows across multiple platforms.
• Conduct behavioural user research to inform design direction.
• Identify and drive optimisation opportunities.
• Collaborate with Product Owners and Service Designers.
• Build understanding of customer segments and needs.

Skills

Designing complex systems

Service design understanding

Cross-functional collaboration

Problem-solving skills

Communication skills

User-centered mindset

Tools

Figma

Jira

Confluence

Miro

Salesforce

Job description

Join Qantas as a Senior Product Designer at our new Product and Innovation Centre in Adelaide. You will design user flows across systems, improving customer interactions and operational efficiency.

This full-time, permanent position offers a chance to collaborate with agile teams, enhancing customer care through AI-driven solutions. Key responsibilities include conducting user research, working with cross-functional teams, and applying service design principles. Enjoy competitive benefits such as discounted air travel and flexible work options.