Product Designer

Qantasgroup; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flight benefits

Flexible leave options

Travel discounts

Job summary

Qantas is seeking a Product Designer to lead end-to-end design and delivery of innovative mobile app experiences at our Adelaide Product and Innovation Centre. You will transform complex challenges into clear, actionable solutions, collaborating with product and engineering teams to deliver customer-centric outcomes.

This hands-on role emphasizes workshops, design system stewardship, and leveraging AI tools to streamline handover to developers while maintaining brand and accessibility standards.

Qualifications

• 5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
• Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.
• Understanding of design for native apps, conversational interfaces and other digital platforms.
• Strategic thinking to deliver innovative outcomes aligned with brief and brand.
• Ability to focus on objectives and deliverables at both technical and creative levels, always user-centric.
• Experience developing and promoting a product vision collaboratively.
• Some experience in concept development, wireframing, persona creation, user stories and user testing.
• Some experience working with and creating user interface design patterns.
• Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.
• Knowledge of usability and accessibility standards, including WCAG 2.0 AA.
• Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor, and Adobe Creative Suite; collaboration tools like JIRA and Confluence.
• Practical experience using AI tools to streamline design handover to developers and generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).
• Demonstrated logical reasoning and sound decision-making, including numerical analysis.
• Ability to identify and address flawed logic and resolve errors.
• Ability to solve high-impact design challenges in large, complex organisations.
• Strong facilitation skills, with a track record of successful outcomes.
• Ability to communicate design concepts to stakeholders, adapting to the audience.
• Demonstrated knowledge of current digital design standards and industry trends.

Responsibilities

• Lead end-to-end design and delivery of innovative mobile app experiences.
• Collaborate with Product and Engineering teams to define problems and solutions.
• Facilitate workshops and champion design system.
• Ensure accessibility and brand standards.
• Leverage AI-enabled tools in design activities.
• Support handover to developers with AI tools.

Skills

Service Design

UX/UI

CX

Facilitation

Communication

Education

Design degree or related field

Tools

Figma

Miro

JIRA

Confluence

Adobe Creative Suite

ClaudeCode

Cursor

Lovable

Job description

At Qantas, our teams come together to create new and unique experiences for our customers A fantastic opportunity to be part of a team that delivers world class products Full-time permanent position based at our new Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

As a Product Designer , you'll play a pivotal role in leading the end‑to‑end design and delivery of innovative mobile app. experiences. You'll transform complex customer and business challenges into clear, actionable solutions that delight our customers and drive real business value. This is a hands‑on opportunity, where you'll be involved in every stage-from discovery and research, through planning and execution, to delivery and ongoing iteration. Working closely with our Product and Engineering teams, you'll define problems, explore creative solutions, and help bring outstanding outcomes to life. If you're passionate about crafting exceptional mobile experiences and thrive in collaborative environments, we'd love to hear from you!

We're looking for a strong collaborator and influencer who thrives in a squad environment and can engage effectively with stakeholders. You'll facilitate workshops, champion our design system, and ensure every solution meets Qantas' brand, accessibility and quality standards. Leveraging AI-enabled tools, you will drive efficiency and innovation in design activities, including insight synthesis, exploration, prototyping and seamless handover.

We're keen to meet designers who are curious and hands‑on with AI in their workflow. If you've played around with the latest AI‑powered design tools, or have fresh ideas for using AI to spark creativity, speed up prototyping or make delivery smoother, you'll fit right in. Show us how you've used AI to improve your creative process or enhance user outcomes‑we're excited to see your practical approach and innovative thinking.

You'll have:

• 5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
• Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.
• Understanding of design for native apps, conversational interfaces and other digital platforms.
• Strategic thinking to deliver innovative outcomes aligned with brief and brand.
• Ability to focus on objectives and deliverables at both technical and creative levels, always user-centric.
• Experience developing and promoting a product vision collaboratively.
• Some experience in concept development, wireframing, persona creation, user stories and user testing.
• Some experience working with and creating user interface design patterns.
• Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.
• Knowledge of usability and accessibility standards, including WCAG 2.0 AA.
• Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor, and Adobe Creative Suite; collaboration tools like JIRA and Confluence.
• Practical experience using AI tools to streamline design handover to developers and generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).
• Demonstrated logical reasoning and sound decision-making, including numerical analysis.
• Ability to identify and address flawed logic and resolve errors.
• Ability to solve high-impact design challenges in large, complex organisations.
• Strong facilitation skills, with a track record of successful outcomes.
• Ability to communicate design concepts to stakeholders, adapting to the audience.
• Demonstrated knowledge of current digital design standards and industry trends.

Why Qantas?

At Qantas, your career can take you further than you imagined. You'll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands‑on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it's just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.

We'll give you access to