Product Delivery Coordinator – Digital for Emergency Services

NSW State Emergency Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

35-hour week

Hybrid work environment

12% superannuation

Leave loading

Parental leave

Wellbeing programs

Job summary

NSW State Emergency Service in Sydney is seeking a Coordinator, Product Management at Clerk Grade 7/8, based in Wollongong or Rhodes with flexible working arrangements. This full-time temporary role runs until June 2028 and supports more than 11,000 volunteers by shaping digital products that improve emergency response across NSW.

The role blends product management, business analysis, service design and change management, guiding work from discovery to testing and implementation while partnering

Qualifications

• Experience in business analysis, product management or service design translating user needs into requirements.
• Ability to facilitate workshops, map processes and develop user stories and wireframes.
• Strong communication to engage frontline volunteers, leaders and technical teams.

Responsibilities

• Translate business challenges into actionable requirements for digital solutions.
• Contribute across the product lifecycle from discovery to solution implementation.
• Collaborate with volunteers, operational leaders and external partners to deliver improvements.
• Promote user-centred design and continuous product enhancement.

Skills

Business analysis

Product management

Service design

Workshop facilitation

Stakeholder engagement

Process mapping

Job description

NSW State Emergency Service in Sydney is seeking a Coordinator, Product Management at Clerk Grade 7/8, based in Wollongong or Rhodes with flexible working arrangements. This full-time temporary role runs until June 2028 and supports more than 11,000 volunteers by shaping digital products that improve emergency response across NSW.

The role blends product management, business analysis, service design and change management, guiding work from discovery to testing and implementation while partnering