Change Manager - Grade 9/10

NSW State Emergency Service; Coniston; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

12% superannuation

Leave loading

Flexible hybrid work

Job summary

NSW State Emergency Service is seeking a Change Manager (Grade 9/10) for a 12‑month, 35‑hour work week. Based in Wollongong with hybrid options, you’ll lead change across priority emergency management initiatives, including the Adapt 2030 strategy, flood data platforms, and Aboriginal engagement programs.

You will drive change strategy, readiness, stakeholder engagement, communications and adoption activities to build capability and ensure sustainable outcomes.

Qualifications

• Have demonstrated experience developing and delivering change management strategies and plans for complex organisational, technical or ICT-enabled change.
• Skilled in change impact analysis, readiness assessment, stakeholder engagement, communications, adoption and resistance management.
• Build trusted relationships with diverse internal and external stakeholders and communicate complex information clearly for different audiences.
• Bring a collaborative, practical and people-centred approach, with strong cultural awareness and the ability to engage respectfully with Aboriginal communities and stakeholders.
• Be able to work across multiple priorities, identify risks and interdependencies, and support sustainable adoption of new capabilities and ways of working.

Responsibilities

• Lead change strategy, impact and readiness assessments, stakeholder engagement, communications and adoption activities including training resources.
• Collaborate across the agency to translate project outcomes into sustainable practices and ways of working.

Skills

Change management

Stakeholder engagement

Communications

Readiness assessment

Impact analysis

Adoption management

Job description

Change Manager - Grade 9/10 - Wollongong

• Lead practical, people-focused change across priority emergency management initiatives
• Temporary full-time role, 35 hours per week, for 12 months from January 2027
• Based at NSW SES State Headquarters, Wollongong, with hybrid working arrangements available

About the opportunity

An exciting temporary opportunity is available for a Change Manager with Emergency Management experience. The role will support the delivery of key priority aligned to the NSW SES Adapt 2030 strategy. Some initiatives include the Flood Data Portal Accessibility Gateway and Viewer program and the Aboriginal Peoples Engagement Program.

We are looking for a versatile change champion who can lead and collaborate between very different change environments. You will apply your experience leading technology and digital transformation to support the rollout of public and industry facing flood data platforms across diverse user and stakeholder groups, alongside driving the embedding of outcomes from extensive engagement and co-design with Aboriginal communities to support informed approaches to emergency preparedness.

You will lead change strategy, impact and readiness assessments, stakeholder engagement, communications and adoption activities including the development of training resources and delivery of activities to build user capability and confidence. Working across the agency, you will provide the change leadership needed to build readiness, strengthen organisational capability and translate project outcomes into sustainable practices and ways of working.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 11,000 volunteers and 550 staff, we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• Have demonstrated experience developing and delivering change management strategies and plans for complex organisational, technical or ICT-enabled change.
• Be skilled in change impact analysis, readiness assessment, stakeholder engagement, communications, adoption and resistance management.
• Build trusted relationships with diverse internal and external stakeholders and communicate complex information clearly for different audiences.
• Bring a collaborative, practical and people-centred approach, with strong cultural awareness and the ability to engage respectfully with Aboriginal communities and stakeholders.
• Be able to work across multiple priorities, identify risks and interdependencies, and support sustainable adoption of new capabilities and ways of working.

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $133,348 to $146,945 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:

• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact [e-mail] for confidential advice on options.

Want to know more? If you want to know more about this opportunity, please contact Nicole Hogan: [e-mail]

The role description is available here.

Considering a role in a Regional or Wollongong area?

The Welcome Experience is a free NSW Government service designed to support essential workers and their families who are considering a location change for work or who are relocating to regional NSW for work. Support can include assistance with finding housing, access to health care schooling and childcare, helping partners connect with employment opportunities, and providing connection and information about local communities and services. If you are considering a role at the NSW SES (either a regional or Wollongong Headquarters’ role), the Welcome Experience is available to you.

To learn more about The Welcome Experience and check your eligibility, please visit The Welcome Experience | NSW Government.

Applications close: 15th November 2026