Coordinator, Product Management, Clerk Grade 7/8

NSW State Emergency Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

35-hour week

Hybrid work environment

12% superannuation

Leave loading

Parental leave

Wellbeing programs

Job summary

NSW State Emergency Service in Sydney is seeking a Coordinator, Product Management at Clerk Grade 7/8, based in Wollongong or Rhodes with flexible working arrangements. This full-time temporary role runs until June 2028 and supports more than 11,000 volunteers by shaping digital products that improve emergency response across NSW.

The role blends product management, business analysis, service design and change management, guiding work from discovery to testing and implementation while partnering

Qualifications

• Experience in business analysis, product management or service design translating user needs into requirements.
• Ability to facilitate workshops, map processes and develop user stories and wireframes.
• Strong communication to engage frontline volunteers, leaders and technical teams.

Responsibilities

• Translate business challenges into actionable requirements for digital solutions.
• Contribute across the product lifecycle from discovery to solution implementation.
• Collaborate with volunteers, operational leaders and external partners to deliver improvements.
• Promote user-centred design and continuous product enhancement.

Skills

Business analysis

Product management

Service design

Workshop facilitation

Stakeholder engagement

Process mapping

Job description

Coordinator, Product Management, Clerk Grade 7/8, Wollongong or Rhodes

• Help shape digital products that support more than 11,000 NSW SES volunteers in protecting communities across NSW.
• Join a growing Digital Delivery function focused on innovation, human centred design and improving operational outcomes.
• Full-time temporary opportunity until June 2028, based in Wollongong or Rhodes, with flexible working arrangements.
• Work in a volunteer-based agency supporting communities of NSW

About the opportunity

This is a greenfield opportunity and a newly created position within our Digital Delivery team. Working across a portfolio of mission critical operational systems, you will help translate complex business challenges into practical, user focused digital solutions that support emergency response across NSW.

The role brings together elements of product management, business analysis, service design and change management, providing an opportunity to contribute throughout the product lifecycle, from discovery and requirements gathering through to solution design, testing and implementation.

You will work closely with frontline volunteers, operational leaders, technical specialists and external delivery partners to understand user needs, challenge existing processes and help deliver meaningful improvements.

This is an opportunity to influence how technology supports emergency services while developing your skills within an evolving product management practice.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 11,000 volunteers and 550 staff we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• demonstrate experience in business analysis, product management, service design or a related discipline, with the ability to investigate business challenges, identify user needs and translate findings into clear, actionable requirements;
• be confident facilitating workshops, mapping business processes, developing user stories, creating wireframes or prototypes and contributing to solution design, testing and implementation;
• demonstrate strong communication and stakeholder engagement skills, with the ability to work collaboratively with frontline users, senior stakeholders, technical teams and external delivery partners;
• bring an analytical and improvement focused mindset, with the confidence to question existing processes, explore alternative approaches and recommend solutions that balance user experience, operational requirements and technical feasibility;
• be organised, proactive and comfortable managing competing priorities in a dynamic environment, with a willingness to learn, embrace feedback and contribute to a developing product management function;
• have experience working with digital products, agile delivery methodologies or human centred design practices (highly regarded). Experience in emergency management is not essential. We value transferable skills, fresh perspectives and a genuine interest in improving how people work.

What we can offer you

• You will enjoy a 35-hour work week with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $116,981 to $129,492 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Immunisation program.

You belong here

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.

We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.

If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact ***********@ses.nsw.gov.au for confidential advice on options.

We anticipate interviews will be held 2-3 December 2026.

Want to know more?

If you want to know more about this opportunity, please contact Hiring Manager, Senior Manager Digital Delivery, Krish Goundar via ***************@ses.nsw.gov.au

The role description is available here.

Considering a role in a Regional or Wollongong area?

The Welcome Experience is a free NSW Government service designed to support essential workers and their families who are considering a location change for work or who are relocating to regional NSW for work. Support can include assistance with finding housing, access to health care schooling and childcare, helping partners connect with employment opportunities, and providing connection and information about local communities and services. If you are considering a role at the NSW SES (either a regional or Wollongong Headquarters' role), the Welcome Experience is available to you.
To learn more about The Welcome Experience and check your eligibility, please visit The Welcome Experience | NSW Government.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Tuesday, 17 November 2026 at 11:55pm