Product Analyst - CRM

Maitland City Council; Maitland City Council; Presencial; AUD 95.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

14 weeks paid parental leave

2 weeks' personal leave & 4 weeks of a

My Leave

Long Service Leave

Ongoing training and development

Fitness Passport

Healthy Employee Program

Descripción de la vacante

Maitland City Council is seeking a Product Analyst - CRM to help improve the digital services and customer platforms for the community and employees. You will work with the Product Owner - CRM to analyze business needs, document requirements, coordinate testing activities, and support system enhancements to continuously improve council platforms.

This role suits someone who enjoys solving problems, improving processes, and working with diverse stakeholders to deliver practical digital solutions

Formación

• Qualifications in Business, Information Systems, Customer Experience, Digital Services or related discipline, or demonstrated equivalent experience.
• Experience supporting CRM systems, digital services or enterprise platforms, with a focus on improving customer and user outcomes.
• Strong business analysis skills, including process mapping, requirements gathering and clear documentation.
• Experience supporting system testing, enhancements, implementations and continuous improvement activities.
• Strong communication, organisational and problem-solving skills, with the ability to collaborate effectively across technical and non-technical teams.

Responsabilidades

• Analyze business needs and document requirements for CRM and digital platforms.
• Coordinate testing activities and support system enhancements.
• Contribute to continuous improvement of customer-facing and operational platforms.
• Collaborate with Product Owner - CRM and stakeholders to deliver practical digital solutions.

Conocimientos

CRM systems

Business analysis

Requirements gathering

Process mapping

Stakeholder collaboration

Data/analytics

Test coordination

Educación

Bachelor's degree in Business/Information Systems/Customer Experience/Digital Services or related

Herramientas

Salesforce

Microsoft 365

ManageEngine

TechOne

Figma

Descripción del empleo

We're looking for a Product Analyst - CRM to help improve the digital services and customer platforms that support our community and employees.

Working closely with the Product Owner - CRM, you'll analyse business needs, document requirements, coordinate testing activities, support system enhancements, and contribute to the continuous improvement of Council's customer-facing and operational platforms.

This is a great opportunity for someone who enjoys solving problems, improving processes, and working with a broad range of stakeholders to deliver practical digital solutions that make a real impact.

The Opportunity:

We're looking for a Product Analyst - CRM to help improve the digital services and customer platforms that support our community and employees.

Working closely with the Product Owner - CRM, you'll analyse business needs, document requirements, coordinate testing activities, support system enhancements, and contribute to the continuous improvement of Council's customer-facing and operational platforms.

This is a great opportunity for someone who enjoys solving problems, improving processes, and working with a broad range of stakeholders to deliver practical digital solutions that make a real impact.

About you:

You're an analytical, and collaborative professional who enjoys solving problems, understanding customer needs and improving digital products.

Experience with using data, reporting or customer insights to evaluate digital product performance, measure adoption and identify improvement opportunities.

The ideal candidate will posses:

• Qualifications in Business, Information Systems, Customer Experience, Digital Services or a related discipline, or demonstrated equivalent experience.
• Experience supporting CRM systems, digital services or enterprise platforms, with a focus on improving customer and user outcomes.
• Strong business analysis skills, including process mapping, requirements gathering and clear documentation
• Experience supporting system testing, enhancements, implementations and continuous improvement activities
• Strong communication, organisational and problem-solving skills, with the ability to collaborate effectively across technical and non-technical teams

Experience with Salesforce, Microsoft 365, ManageEngine, TechOne, Figma or a similar enterprise platform will be highly regarded.

Benefits:

This is a full-time, permanent role working a 35-hour week, with a base salary range of $94,812 - $105,241 + 12% super.

Council also offers a range of other benefits for its employees, including:

• Flexible work arrangements
• 14 weeks paid parental leave
• 2 weeks' personal leave & 4 weeks of annual leave
• One extra week of "My Leave" a year (to use how you like!)
• Long Service Leave after five years
• Ongoing training and development
• Fitness Passport
• Healthy Employee Program

Applications close: Sunday 25th October 2025

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (***********@maitland.nsw.gov.au)