CRM Functional Analyst

Property Council of Australia; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthday day off

Flexible working arrangements

Wellbeing programs

Job summary

The Property Council of Australia is seeking a CRM Functional Analyst to own, configure, develop, support and continuously improve our Microsoft business applications environment, including Dynamics 365 CRM, Power Platform and associated integrations; turning business needs into practical solutions, smarter automation, and insights that improve how we work.

We value a proactive, customer‑service mindset with strong communication skills.

Qualifications

• 5+ years’ experience with Dynamics 365 systems (analyst/functional/ developer/biz apps).
• Strong hands-on admin, development and configuration with Dynamics 365 CRM and Power Platform.

Responsibilities

• Capture requirements, map processes, and translate needs into functional specs.
• Configure, test and improve Dynamics 365 CRM and connected tools (ClickDimensions, Power Automate, Power BI, Purview, Azure/M365 services).
• Support and enhance integrations across Dynamics 365 CRM, member portal, reporting platforms and third-party apps.
• Improve data quality and user experience.
• Drive continuous improvement to increase efficiency and commercial outcomes.
• Create and deliver user-friendly training and documentation for new features.

Tools

Dataverse

SharePoint

ClickDimensions

Power Automate

Job description

The Property Council of Australia is the champion of Australia’s largest industry that employs 1.4 million Australians and shapes the future of our cities. Our members include large and small companies which invest, own, manage and develop all forms of property as well as providers of professional services to the industry.

The opportunity

We’re looking for a CRM Functional Analyst to own, configure, develop, support and continuously improve our Microsoft business applications environment, including Dynamics 365 CRM, Power Platform and associated integrations; turning business needs into practical solutions, smarter automation, and insights that improve how we work.

What you'll do

• Partner with stakeholders across the business to capture requirements, map processes, and translate needs into clear functional specifications.
• Develop, configure, test and continuously improve Microsoft Dynamics 365 CRM and connected tools including ClickDimensions, Power Automate, Power BI, Purview and other Azure/M365 services.
• Support and enhance integrations across the Dynamics 365 CRM, website/member portal, reporting platforms and third-party applications
• Improve data quality and user experience.
• Drive continuous improvement: identify trends, solve recurring issues, and recommend changes that increase efficiency and commercial outcomes.
• Create and deliver user-friendly training, onboarding and documentation so teams feel confident adopting new features and ways of working.
• Work with external partners and suppliers to deliver upgrades and new capabilities.

What you'll bring

• 5+ years’ experience in Dynamics 365 systems analyst / functional analyst / developer or business applications analyst role.
• Strong hands‑on administration, development and configuration experience with Microsoft Dynamics 365 CRM and Power Platform, including Power Automate, Dataverse, security models and reporting solutions.
• Proven ability to work from a business‑first perspective - balancing stakeholder needs, priorities, timelines and budgets.
• Excellent communication skills (written, verbal and facilitation), with confidence working across all levels of the organisation.
• A proactive, customer‑service mindset and a track record of improving processes and adoption through training and documentation.
• Experience with marketing automation (ideally ClickDimensions), SharePoint and/or WordPress is highly regarded.

And what else?

We support ongoing professional development, fostering a culture of continual learning and improvement. Our offices are located in the CBD, close to public transport and we support flexible working arrangements, ensuring you have a work‑life balance. Our wellbeing programs offer a range of lifestyle benefits, and you even get a day off on your birthday!

As a Diversity Council of Australia Inclusive Employer (2022-2026 ) the Property Council of Australia is committed to building a more inclusive and diverse workplace.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people of all genders, LGBTQIA+ communities, people with disabilities, those with caring responsibilities, and individuals from culturally and linguistically diverse backgrounds. We’re also committed to ensuring our recruitment process is accessible - we are happy to use your preferred method of communication and make any reasonable adjustments during the selection process.