Community Experience Coordinator

City of Salisbury, South Australia; Adelaide; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Free car parking

Flexible work options

Professional development opportunities

Job summary

The City of Salisbury is seeking an experienced Community Experience Coordinator to join our Brand, Communications and Experience team. You will support and enhance CRM systems, drive continuous improvement, and help deliver exceptional community experiences across the organisation.

Reporting to the Lead Community Experience, you will administer CRM, develop reports, train staff, and collaborate with leaders to optimise processes and data-driven service delivery.

Qualifications

• Experience with CRM or customer management systems.
• Strong analytical, problem-solving and continuous improvement skills.
• Excellent communication, presentation and stakeholder engagement skills.
• Experience developing and delivering training and user support.
• Ability to manage competing priorities and work with minimal supervision.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide support and administration for Council's CRM system and related community experience platforms.
• Monitor and manage CRM support requests, providing advice and troubleshooting assistance.
• Coordinate CRM enhancements, upgrades, testing and implementation activities.
• Identify and implement opportunities for process improvement across customer and community experience functions.
• Analyse system and customer interaction data to provide insights and recommendations.
• Develop reports and dashboards for leaders and key stakeholders.
• Design and deliver training programs, system guides and user resources.
• Support continuous improvement within Council's Contact Centre phone system.
• Build effective working relationships across the organisation to drive positive change and improved outcomes.
• Contribute to projects that enhance community experience and service excellence.

Skills

CRM systems

Analytical thinking

Stakeholder engagement

Training delivery

Process improvement

Data analysis

Communication

Tools

Salesforce

Job description

Who We Are

The City of Salisbury is the most progressive council in South Australia, driving growth, jobs, housing and opportunity in the north. With a workforce of over 400 people, we offer the chance to collaborate with teams across the organisation to deliver meaningful, community-focused projects.

Who We Are

The City of Salisbury is the most progressive council in South Australia, driving growth, jobs, housing and opportunity in the north. With a workforce of over 400 people, we offer the chance to collaborate with teams across the organisation to deliver meaningful, community-focused projects. The Corporate Development Department provides strategic services that influence the organisation's future direction and operational excellence. Join us and see the positive impact of your work can make.

About The Role

We are seeking an experienced and solutions-focused Community Experience Coordinator to join our Brand, Communications and Experience team.

Reporting to the Lead Community Experience, you will play a key role in supporting and enhancing Council's customer relationship management (CRM) systems, driving continuous improvement initiatives and helping deliver exceptional community experiences.

This role combines systems administration, business improvement, stakeholder engagement and training. You will work closely with leaders and employees across the organisation to optimise processes, enhance customer interactions, and leverage data and technology to improve service delivery.

This position is offered as a 12-month contract and may also be considered as a secondment opportunity for applicants currently employed within local government.

Your Key Responsibilities Will Include

• Provide support and administration for Council's CRM system and related community experience platforms.
• Monitor and manage CRM support requests, providing advice and troubleshooting assistance.
• Coordinate CRM enhancements, upgrades, testing and implementation activities.
• Identify and implement opportunities for process improvement across customer and community experience functions.
• Analyse system and customer interaction data to provide insights and recommendations.
• Develop reports and dashboards for leaders and key stakeholders.
• Design and deliver training programs, system guides and user resources.
• Support continuous improvement within Council's Contact Centre phone system.
• Build effective working relationships across the organisation to drive positive change and improved outcomes.
• Contribute to projects that enhance community experience and service excellence.

About You

You are a proactive and customer-focused professional who enjoys working at the intersection of systems, people and process improvement.

You have experience using technology and data to improve service delivery and can confidently work with stakeholders at all levels to identify opportunities, implement change and support business outcomes.

You will also have

• Experience working with CRM or customer management systems.
• Strong analytical, problem-solving and continuous improvement skills.
• Excellent communication, presentation and stakeholder engagement skills.
• Experience developing and delivering training and user support.
• The ability to manage competing priorities and work with minimal supervision.
• Strong organisational skills and attention to detail.
• Experience interpreting data and producing meaningful reports and insights.
• Knowledge of customer experience principles and service improvement practices.
• Experience within local government or a similar complex organisation (desirable).
• Experience with Salesforce or similar platforms (desirable).

What We Offer

• State-of-the-art Salisbury Community Hub is 25 minutes from the CBD with excellent rail and road connections.
• Modern and positive work environments.
• Free car parking.
• Flexible work options.
• Three additional leave days per year.
• Annual pay rises.
• Health and wellbeing programs, including skin checks, health assessments, flu vaccinations and an employee assistance program.
• Professional development opportunities.

Read the [Position Description].

People who are of Aboriginal and Torres Strait Islander identity as well as people of culturally diverse backgrounds and of diverse abilities are encouraged to apply.

Applicants seeking a secondment opportunity are encouraged to discuss the role with their current manager prior to applying.

Contact us

All enquiries can be made to [e-mail]

Applications close 9:00am, 19 October 2026.