Processing Support Officer

Transport for NSW; City of Parramatta; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site role

Flexible work options

Job summary

Transport for NSW in NSW, Australia, is seeking a regulatory and compliance-focused professional to join our vehicle identity and written-off vehicle services team. This fully office-based role requires strong data analysis, legislative interpretation, and meticulous administration to support accurate program governance.

As the first point of contact for internal and external stakeholders, you will process applications, investigate records, and resolve data issues, ensuring timely service while

Qualifications

• Experience in regulatory, compliance, investigations, or government environments.
• Ability to interpret legislation and resolve data anomalies.
• Strong attention to detail and customer service skills.

Responsibilities

• Process applications and investigate vehicle records.
• Analyse registration and audit data.
• Resolve system and operational issues and provide legislative guidance.
• Interact with internal and external stakeholders and ensure timely service.

Skills

Analytical thinking

Attention to detail

Customer service

Regulatory experience

Job description

You're agile, keen and open to meaningful work and opportunities that come your way.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Work as part of a team delivering vehicle identity and written-off vehicle services, this role is the first point of contact for internal and external stakeholders, supporting the accurate administration, investigation and compliance of vehicle-related programs.

This role will see you process applications, investigate vehicle records, analyse registration and audit data, resolve system and operational issues, and provide advice on legislative requirements while developing expertise in vehicle compliance and regulatory frameworks.

For more information on this position and business unit, view the role description and information pack.

About you

You will navigate and resolve complex vehicle identification and written-off vehicle matters in a fast-paced, customer-focused environment, ensuring accuracy, compliance and timely service delivery.

Your analytical thinking, attention to detail and customer service skills, developed across regulatory, compliance, investigations, administration, insurance, automotive or government environments, will see you excel in interpreting legislation, identifying data anomalies, managing sensitive information and resolving stakeholder enquiries.

You're recognised as a collaborative and solutions-focused professional, skilled at investigating issues, analysing data and delivering accurate outcomes, with experience working to tight deadlines while maintaining high standards of service and compliance.

Please note: This is a fully office-based position, with employees required to work onsite five days per week.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Applications close 11:59 PM Wednesday, 23 September 2025

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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