Process Improvement Lead, Fulfilment Centre

Hatch; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Learning days

Parental leave

Birthday leave

Staff discount

Volunteer days

Job summary

The Iconic in Sydney's Yennora fulfilment centre is looking for a Process Improvement Facilitator to drive continuous improvement across Fulfilment Centre Operations. You will map processes, create SOPs and training materials, and work with cross-functional teams to implement practical changes.

With a strong data mindset, you’ll coach staff, run small to mid-scale improvement projects, monitor KPIs, and help the team work smarter while maintaining safety and quality in a fast-paced e-commerce

Qualifications

• Experience in fulfilment centre, warehouse, operations or process improvement environments.
• Continuous improvement mindset with ability to identify root causes and opportunities.
• Strong problem-solving and analytical approach.
• Comfort working with data, KPIs and process performance measures.

Responsibilities

• Drive continuous improvement initiatives across Fulfilment Centre Operations using data-driven decisions.
• Lead White Belt training and coaching on Kaizen practices.
• Lead and coordinate small to medium process improvement projects with KPI focus.
• Research existing processes to identify inefficiencies and opportunities.
• Create process maps and document SOPs/Work Instructions for training and consistency.
• Collect and analyse data to understand performance trends and success of initiatives.
• Support training materials creation and update training sessions.
• Collaborate with Training team for regular Fulfilment Centre training.
• Gather feedback from Leaders and provide additional support as needed.
• Support onboarding activities and maintain training records.

Skills

Data analysis

Process mapping

Training delivery

Stakeholder engagement

Tools

Excel

Visio

Job description

The Iconic in Sydney's Yennora fulfilment centre is looking for a Process Improvement Facilitator to drive continuous improvement across Fulfilment Centre Operations. You will map processes, create SOPs and training materials, and work with cross-functional teams to implement practical changes.

With a strong data mindset, you’ll coach staff, run small to mid-scale improvement projects, monitor KPIs, and help the team work smarter while maintaining safety and quality in a fast-paced e-commerce