Process Improvement Facilitator

Hatch; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Learning days

Parental leave

Birthday leave

Staff discount

Volunteer days

Job summary

The Iconic in Sydney's Yennora fulfilment centre is looking for a Process Improvement Facilitator to drive continuous improvement across Fulfilment Centre Operations. You will map processes, create SOPs and training materials, and work with cross-functional teams to implement practical changes.

With a strong data mindset, you’ll coach staff, run small to mid-scale improvement projects, monitor KPIs, and help the team work smarter while maintaining safety and quality in a fast-paced e-commerce

Qualifications

• Experience in fulfilment centre, warehouse, operations or process improvement environments.
• Continuous improvement mindset with ability to identify root causes and opportunities.
• Strong problem-solving and analytical approach.
• Comfort working with data, KPIs and process performance measures.

Responsibilities

• Drive continuous improvement initiatives across Fulfilment Centre Operations using data-driven decisions.
• Lead White Belt training and coaching on Kaizen practices.
• Lead and coordinate small to medium process improvement projects with KPI focus.
• Research existing processes to identify inefficiencies and opportunities.
• Create process maps and document SOPs/Work Instructions for training and consistency.
• Collect and analyse data to understand performance trends and success of initiatives.
• Support training materials creation and update training sessions.
• Collaborate with Training team for regular Fulfilment Centre training.
• Gather feedback from Leaders and provide additional support as needed.
• Support onboarding activities and maintain training records.

Skills

Data analysis

Process mapping

Training delivery

Stakeholder engagement

Tools

Excel

Visio

Job description

This is a Process Improvement Facilitator role with THE ICONIC based in Yennora, NSW, AU

== THE ICONIC ==

Role Seniority: mid level

More about the Process Improvement Facilitator role at THE ICONIC

Process Improvement Facilitator

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

Our Supply Chain team plays a critical role in ensuring our customers receive the products they love, when they want them. As we continue to optimise our international logistics network, we’re looking for a commercially minded and solutions-focused Logistics Lead to help drive cost efficiency, service excellence and operational performance across our global freight and logistics operations.

About You

We’re looking for a Process Improvement Facilitator to join our Fulfilment Centre Operations team. This role is all about driving continuous improvement, supporting operational excellence, and helping our teams work smarter through better processes, documentation, training and stakeholder collaboration.

You’ll play a key role in identifying opportunities to improve how we work across the fulfilment centre, using data, process mapping and strong stakeholder relationships to support meaningful change.

What You’ll Do

• Drive and support continuous improvement initiatives across Fulfilment Centre Operations, using data-driven decision-making to improve quality and operational performance.
• Taking employees through White Belt Training and providing coaching on GSTD/Kaizen continuous improvement practices.
• Lead and coordinate small to medium process improvement projects, with a strong focus on KPIs, outcomes and operational impact.
• Research, review and analyse existing operational processes to identify inefficiencies, bottlenecks, gaps and improvement opportunities.
• Create process maps and document processes to support training, change implementation and consistency across teams.
• Collect and analyse data to understand process performance, identify trends and monitor the success of improvement initiatives.
• Support the creation and maintenance of training materials, including Standard Operating Procedures, Work Instructions and One Point Lessons.
• Partner with the Training team to support regular training sessions across Fulfilment Centre Operations.
• Work closely with Fulfilment Centre Operations Leaders to gather feedback, share updates and identify areas where additional support or improvements are needed.
• Support onboarding experiences at the fulfilment centre, including agency conversions and other onboarding activities.
• Maintain accurate records of training sessions, attendance, assessments, certifications and updates to training materials.
• Coordinate and maintain comprehensive Fulfilment Centre Tours for internal and external stakeholders.
• Collaborate with teams across Operations, People & Culture, Health & Safety, Operations Development, Supply Chain, Customer Service and Delivery Excellence to support aligned, practical improvements.

About You

• Experience or strong understanding of a fulfilment centre, warehouse, operations or process improvement environments.
• A continuous improvement mindset, with the ability to identify root causes, inefficiencies and opportunities for improvement.
• Strong problem-solving skills and a structured, analytical approach.
• Confidence working with data, KPIs and process performance measures to identify trends, gaps and opportunities.
• Experience supporting or coordinating small to medium projects from end to end.
• Strong written, verbal and visual communication skills, with the ability to tailor your style to different audiences.
• The ability to create clear process documentation, including process maps, SOPs, Work Instructions and One Point Lessons.
• Strong planning, organisation and prioritisation skills, with the ability to manage multiple initiatives at once.
• The ability to build strong cross-functional relationships and influence stakeholders to achieve shared goals.
• A safety-first mindset and commitment to supporting high-quality, compliant ways of working.
• Broad knowledge of Fulfilment Centre processes, or the ability to quickly learn and understand operational workflows.

Why you’ll love THE ICONIC

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning collective. Get your knowledge fix with our learning days and hackathons
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• People & Planet Positive: From our ethical sourcing and sustainability strategies to our community engagement and diversity, our responsibility is multifaceted, and each of these facets are equally important.
• People first. Access our Employee Assistance Program for you and your family.
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.

Additional Information

At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [e-mail].

By submitting your application, you acknowledge and agree to the terms of THE ICONIC's Candidate Privacy Policy.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the THE ICONIC team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined.

Key Responsibilities

• Driving continuous improvement initiatives
• Conducting training
• Leading process improvement projects

Key Strengths

• Process improvement
• Data analysis
• Communication skills
• Project management
• Training development
• Stakeholder engagement

A Final Note: This is a role with THE ICONIC not with Hatch.