Process Coordinator

Kinetic IT; Sydney; On-site; AUD 55,000 - 68,000; Full time

Benefits offered by this job

Hybrid options

Formal training

Vendor exam support

Social events

Health and wellness resources

Employee discounts

Gym membership discount

Job summary

Kinetic IT is seeking a Process Coordinator to join our Federal Government customer support team. You will coordinate IT service management processes end to end, working closely with process owners and service delivery teams to improve workflows and documentation.

You will carry out day-to-day IT service management tasks, write process documents, and collaborate with technical and non-technical teams to enhance service delivery.

Qualifications

• Experience in Service Management or IT service support roles, ideally in complex IT/government environments.
• Strong understanding of ITIL framework and governance is highly regarded.
• Clear writing and communication skills to contribute to process documentation such as maps, procedures and work instructions.

Responsibilities

• Coordinate processes end to end, ensuring streamlining across departments and teams.
• Carry out IT service management tasks within the team.
• Contribute to development and updating of process documents and work instructions.
• Coordinate continual service improvement and innovation items and tasks.
• Build awareness of processes and collaborate with stakeholders to enable execution.

Skills

Service management

ITIL knowledge

Written communication

Organization skills

Job description

Weekly pay & Salary sacrifice advantages

Join Kinetic IT as a Process Coordinator supporting a Federal Government customer to strengthen the way IT services are managed and drive consistent, practical improvements across the customers service delivery environment.

Working closely with process owners, service delivery teams and key stakeholders, you’ll coordinate and support processes end to end and help ensure they are streamlined across different teams. You’ll support the Process Managers to understand the customer’s requirements and help create effective workflows and process documents. You’ll also carry out day-to-day IT service management tasks, which are the processes used to deliver and support IT services.

This role is based 100% onsite in Canberra or Sydney and requires an active NV1 or NV2 Australian Government security clearance. It would suit someone with a background in service delivery, on a service desk or in IT administration support. You’ll work with both technical and non-technical teams to simplify and support service delivery for the customer, providing high-quality customer service and a positive impact on our service levels. Clear, concise writing is essential, as you’ll be writing process documents and articles that others rely on.

What you’ll be doing:

• Coordinate processes end to end, helping ensure they are streamlined across different departments and teams.
• Carry out tasks that relate to the IT service management processes within the team.
• Contribute to the development and updating of process documents and work instructions for assigned tasks.
• Actively seek, coordinate and complete continual service improvement and innovation items and tasks.
• Build awareness of the processes relevant to the business unit or account, and collaborate with other key roles and stakeholders to enable execution.

What we’re looking for:

• Australian Citizenship and an Active Australian Government security clearance (NV1 or NV2)
• Experience in Service Management or IT service support role. Ideally within complex IT, government or enterprise environments.
• Knowledge and understanding of ITIL framework and governance is highly regarded.
• Clear writing and communication skills to contribute to process documentation such as process maps, procedures and work instructions.
• Strong organisation and communication skills, with the ability to deliver to agreed timeframes, provide clear status updates and work effectively across technical and non-technical teams.

ABOUT KINETIC IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.