Associate Infrastructure Engineer

Kinetic IT; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Growth-focused training

Hybrid options

Social events

Wellbeing resources

Employee discounts

Job summary

Kinetic IT seeks an Associate Infrastructure Engineer to provide hands-on infrastructure support for end users in a secure federal government environment. You will contribute to incidents, service requests and core infrastructure across devices, identity, messaging, collaboration, networks and servers.

You'll work mainly in a Microsoft-based environment, gaining exposure to monitoring, security, networking and Linux platforms while collaborating with experienced engineers to ensure reliable IT

Qualifications

• Experience in desktop support or junior infrastructure role.
• Foundational knowledge of Microsoft technologies (Windows, Active Directory, Microsoft 365, endpoint management).
• Basic networking concepts: DNS, DHCP, TCP/IP and connectivity troubleshooting.
• Interest in enterprise infrastructure technologies and learning under guidance from senior engineers.
• Willingness to learn, follow procedures and develop troubleshooting skills.

Responsibilities

• Provide first- and second-level infrastructure support for field-based end users, assisting incidents and service requests through investigation, troubleshooting and resolution.
• Support Microsoft infrastructure and workplace services (AD, GPO, DNS, Exchange, SharePoint, MECM/SCCM).
• Troubleshoot hardware, software, connectivity and account access issues; escalate complex incidents.
• Assist with endpoint security activities, information protection and routine maintenance.
• Collaborate with senior engineers, vendors and service owners to investigate issues and hand over results.
• Maintain accurate incident records and technical documentation.

Skills

End-user support

Incident management

Windows / AD

Networking basics

Linux basics

Documentation

Communication

Teamwork

NV2 clearance

Job description

Provide hands-on infrastructure and technical support for end users operating within a secure and complex Federal Government environment.

As an Associate Infrastructure Engineer with Kinetic IT, you’ll support the delivery and maintenance of core infrastructure services, assisting with incidents and service requests across devices, identity, messaging, collaboration, networks and servers. Working alongside experienced engineers and specialist teams, you’ll develop your technical skills while contributing to the reliable operation of enterprise IT environments.

You’ll work across a predominantly Microsoft-based environment, gaining exposure to enterprise monitoring, security, networking and Linux platforms.

This role is 100% onsite in a secure environment and requires Australian citizenship and an active NV2 Australian Government security clearance.

The focus is on providing responsive technical support, developing your infrastructure troubleshooting skills, documenting solutions and helping improve the reliability of IT services.

About The Role

Provide hands-on infrastructure and technical support for end users operating within a secure and complex Federal Government environment.

As an Associate Infrastructure Engineer with Kinetic IT, you’ll support the delivery and maintenance of core infrastructure services, assisting with incidents and service requests across devices, identity, messaging, collaboration, networks and servers. Working alongside experienced engineers and specialist teams, you’ll develop your technical skills while contributing to the reliable operation of enterprise IT environments.

You’ll work across a predominantly Microsoft-based environment, gaining exposure to enterprise monitoring, security, networking and Linux platforms.

This role is 100% onsite in a secure environment and requires Australian citizenship and an active NV2 Australian Government security clearance.

The focus is on providing responsive technical support, developing your infrastructure troubleshooting skills, documenting solutions and helping improve the reliability of IT services.

What you’ll be doing

• Provide first- and second-level infrastructure support for field-based end users, assisting with incidents and service requests through investigation, troubleshooting and resolution.
• Assist with supporting Microsoft infrastructure and workplace services, including Active Directory, Group Policy, DNS, Exchange, SharePoint, MECM/SCCM and endpoint environments.
• Troubleshoot common hardware, software, connectivity, account access and configuration issues, escalating more complex incidents to senior engineers or specialist teams when required.
• Assist with endpoint security activities, information protection, vulnerability remediation and routine infrastructure maintenance.
• Work collaboratively with senior engineers, SME teams, vendors and service owners to investigate technical issues and ensure timely updates and effective handovers.
• Maintain accurate incident records, technical documentation and support procedures, contributing to knowledge sharing and continuous service improvement.
• Develop an understanding of enterprise monitoring, diagnostics, networking, server infrastructure and Linux environments through practical experience and guidance from experienced team members.
• Identify recurring technical issues and contribute to process improvements, knowledge articles and opportunities to automate routine support tasks.

What we’re looking for

• Australian Citizenship and an active high level Australian Government security clearance (NV2).
• Experience in desktop support or junior infrastructure role, with a strong interest in developing a career in infrastructure engineering.
• Foundational knowledge of Microsoft technologies, including Windows operating systems, Active Directory, Microsoft 365 and endpoint management.
• An understanding of basic networking concepts, including DNS, DHCP, TCP/IP and connectivity troubleshooting.
• An interest in enterprise infrastructure technologies, including identity and access management, messaging, collaboration platforms, endpoint security, monitoring, servers and Linux.
• A willingness to learn new technologies, follow established procedures and develop technical troubleshooting skills under the guidance of senior engineers.
• Strong customer service and communication skills, with the ability to explain technical issues clearly to users and colleagues.
• A methodical approach to problem-solving, incident documentation, prioritisation and escalation.
• A collaborative mindset, attention to detail and a proactive attitude towards learning, knowledge sharing and continuous improvement.

About Kinetic IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.