Proactive Mortgage & Property Loan Servicing

Keegan Adams Recruitment; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Sydney CBD office access

Additional leave benefits

Career development opportunities

Collaborative team environment

Job summary

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender to recruit a Collections/Loan Servicing specialist. You will own a portfolio of short-term property-backed loans and support customers throughout the post-settlement lifecycle.

The role emphasizes proactive engagement with customers and brokers ahead of loan milestones, prioritising issues before arrears, and delivering practical outcomes in line with policy and compliance.

Qualifications

• Experience across mortgage servicing, loan operations, collections, hardship or customer support within banking, non-bank lending or fintech.

Responsibilities

• Manage a portfolio of active short-term property backed loans (residential and commercial).
• Proactively contact customers ahead of maturity dates, reviews and other key loan milestones.
• Work closely with customers and brokers to understand repayment and exit strategies.
• Support loan extensions, variations and restructures in line with internal policy.
• Manage a smaller portfolio of arrears and matured loans through to resolution.
• Identify customers experiencing financial difficulty and support hardship applications where required.
• Escalate emerging risks and more complex matters to Credit and senior stakeholders.
• Maintain accurate records and ensure all activity meets regulatory and compliance requirements.
• Work closely with Credit, Operations and other internal teams to deliver appropriate customer outcomes.

Job description

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender to recruit a Collections/Loan Servicing specialist. You will own a portfolio of short-term property-backed loans and support customers throughout the post-settlement lifecycle.

The role emphasizes proactive engagement with customers and brokers ahead of loan milestones, prioritising issues before arrears, and delivering practical outcomes in line with policy and compliance.