Proactive Mortgage Servicing Specialist

Keegan Adams Recruitment; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working

Sydney CBD offices

Birthday leave

Wellbeing initiatives

Career development

Supportive team environment

Job summary

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender specialising in short-term residential and property-backed finance. We seek a Loan Servicing Specialist to own a portfolio of active loans and proactively support customers through the post-settlement lifecycle.

This role focuses on engaging with customers and brokers ahead of milestones, identifying issues early, and driving practical outcomes before arrears or default arise. Hybrid work in Sydney CBD is offered.

Qualifications

• Experience across mortgage servicing, loan operations, collections, hardship or customer support within banking, non-bank lending or fintech.
• Strong understanding of residential lending and the mortgage lifecycle.
• Proactive communicator with excellent written and verbal skills.
• Ability to manage sensitive conversations and negotiate outcomes.

Responsibilities

• Manage a portfolio of active short-term property-backed loans (residential and commercial).
• Proactively contact customers ahead of maturity dates and key milestones.
• Work with customers and brokers to understand repayment and exit strategies.
• Support loan extensions, variations and restructures per policy.
• Manage smaller portfolio of arrears and matured loans through to resolution.
• Identify customers in financial difficulty and support hardship applications.
• Escalate risks to credit and senior stakeholders.
• Maintain accurate records meeting regulatory requirements.
• Collaborate with Credit, Operations and other teams to deliver outcomes.

Skills

Mortgage servicing

Loan operations

Collections

Customer support

Hardship handling

Job description

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender specialising in short-term residential and property-backed finance. We seek a Loan Servicing Specialist to own a portfolio of active loans and proactively support customers through the post-settlement lifecycle.

This role focuses on engaging with customers and brokers ahead of milestones, identifying issues early, and driving practical outcomes before arrears or default arise. Hybrid work in Sydney CBD is offered.