Property Loan Portfolio Manager — Proactive Collections

Keegan Adams Recruitment; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Sydney CBD offices

Birthday leave

Wellbeing initiatives

Career development

Supportive team

Job summary

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender to recruit a Collections / Loan Servicing specialist. You will own a portfolio of active loans and engage with customers and brokers ahead of key milestones, focusing on practical outcomes before arrears or default.

You’ll work closely with Credit, Operations and other teams to deliver compliant customer solutions, support hardship applications, and help with extensions or restructures in line with policy.

Qualifications

• Experience across mortgage servicing, loan operations, collections, hardship or customer support within banking, non-bank lending or fintech.
• Strong understanding of residential lending and the mortgage lifecycle.
• Proactive approach to identify potential issues before they escalate.
• Strong written and verbal communication skills.
• High attention to detail and strong organisational skills.
• Ability to work effectively in a fast-paced and evolving environment.

Responsibilities

• Manage a portfolio of active short-term property backed loans (residential and commercial).
• Proactively contact customers ahead of maturity dates, reviews and other key loan milestones.
• Work closely with customers and brokers to understand repayment and exit strategies.
• Support loan extensions, variations and restructures in line with internal policy.
• Manage a smaller portfolio of arrears and matured loans through to resolution.
• Identify customers experiencing financial difficulty and support hardship applications where required.
• Escalate emerging risks and more complex matters to Credit and senior stakeholders.
• Maintain accurate records and ensure all activity meets regulatory and compliance requirements.
• Work closely with Credit, Operations and other internal teams to deliver appropriate customer outcomes.

Skills

Mortgage servicing

Loan operations

Collections

Customer support

Regulatory compliance

Job description

Keegan Adams Recruitment partners with a fast-growing Australian non-bank lender to recruit a Collections / Loan Servicing specialist. You will own a portfolio of active loans and engage with customers and brokers ahead of key milestones, focusing on practical outcomes before arrears or default.

You’ll work closely with Credit, Operations and other teams to deliver compliant customer solutions, support hardship applications, and help with extensions or restructures in line with policy.