Proactive IT Application Support Engineer (Melbourne)

Transdev Australasia; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Transdev Australasia in Melbourne is seeking an IT Application Support Engineer to ensure the operational stability, performance, and continuous improvement of business-critical applications across Transdev Australasia.

You will bridge business stakeholders, IT teams, external vendors, and project teams, ensuring applications are reliable, secure, and effectively supported throughout their lifecycle.

Qualifications

• 4+ years of experience in application support, business systems administration, or IT operations in a medium to large enterprise.
• Experience supporting line-of-business applications across complex multi-vendor environments.
• Strong understanding of Incident, Problem, and Change Management aligned to ITIL practices.
• Experience managing vendor relationships, escalations, and SLA performance.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar.
• Familiarity with SaaS, COTS, and on-premises applications and integrations.
• Relevant platform certifications (Microsoft, Salesforce, SAP, Oracle, etc.) highly regarded.

Responsibilities

• Take ownership of the operational health, performance, and availability of assigned business applications.
• Investigate, diagnose, and resolve complex application incidents, coordinating with vendors and technical teams where required.
• Drive problem management activities, identifying recurring issues and implementing permanent improvements.
• Manage application changes through impact assessment, testing, deployment, and validation.
• Act as the primary liaison with application vendors, managing escalations, upgrades, and SLA performance.
• Develop and maintain application support documentation, knowledge articles, runbooks, and support procedures.
• Partner with cybersecurity and infrastructure teams to maintain secure and compliant applications.
• Support application implementations, upgrades, migrations, and transitions into business-as-usual support.
• Monitor application performance and proactively identify opportunities for improvement, automation, and optimisation.
• Participate in an on-call roster for critical application support and escalations.

Skills

ITIL incident & change management

Vendor management

ITSM tools

Application support

Troubleshooting

Tools

ServiceNow

Jira Service Management

Job description

Transdev Australasia in Melbourne is seeking an IT Application Support Engineer to ensure the operational stability, performance, and continuous improvement of business-critical applications across Transdev Australasia.

You will bridge business stakeholders, IT teams, external vendors, and project teams, ensuring applications are reliable, secure, and effectively supported throughout their lifecycle.