IT Application Support Engineer

Transdev Australia & New Zealand; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Transdev Australia & New Zealand is seeking an IT Application Support Engineer in Melbourne to maintain operational stability of business-critical apps across Australasia, liaising with stakeholders and vendors.

You will investigate incidents, drive problem management, manage changes, support deployments, and contribute to proactive improvements in a collaborative, customer-focused environment.

Qualifications

• Experience in application support within a medium to large enterprise.
• Strong incident, problem and change management understanding (ITIL).
• Experience with vendor relationships and SLA management.

Responsibilities

• Take ownership of operational health, performance and availability of assigned business applications.
• Investigate, diagnose and resolve complex application incidents, coordinating with vendors and technical teams.
• Drive problem management, identify recurring issues and implement permanent improvements.
• Manage application changes through impact assessment, testing, deployment and validation.
• Act as liaison with vendors, manage escalations, upgrades and SLA performance.
• Develop and maintain application support documentation, runbooks and procedures.
• Collaborate with cybersecurity and infrastructure teams to maintain secure and compliant applications.
• Support implementations, upgrades, migrations and transitions to BAU support.
• Monitor performance and identify opportunities for automation and optimisation.
• Participate in an on-call roster for critical support.

Job description

About Us

At Transdev, we don’t just move people—we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia.

From buses and ferries to trains and light rail, our technology platforms support the safe and reliable movement of millions of passengers every year. As our digital transformation continues, we're investing in the systems and capabilities that will shape the future of transport.

Your Impact

As our IT Application Support Engineer, you'll be responsible for the operational stability, performance, and continuous improvement of business-critical applications across Transdev Australasia.

You’ll act as the bridge between business stakeholders, IT teams, external vendors, and project teams, ensuring our applications are reliable, secure, and effectively supported throughout their lifecycle.

This role is ideal for someone who enjoys solving complex problems, improving systems, and driving the shift from reactive support to proactive application management.

What You’ll Do

• Take ownership of the operational health, performance, and availability of assigned business applications.
• Investigate, diagnose, and resolve complex application incidents, coordinating with vendors and technical teams where required.
• Drive problem management activities, identifying recurring issues and implementing permanent improvements.
• Manage application changes through impact assessment, testing, deployment, and validation.
• Act as the primary liaison with application vendors, managing escalations, upgrades, and SLA performance.
• Develop and maintain application support documentation, knowledge articles, runbooks, and support procedures.
• Partner with cybersecurity and infrastructure teams to maintain secure and compliant applications.
• Support application implementations, upgrades, migrations, and transitions into business‑as‑usual support.
• Monitor application performance and proactively identify opportunities for improvement, automation, and optimisation.
• Participate in an on‑call roster for critical application support and escalations.

What You Bring

Experience & Qualifications:

• Minimum 4 years' experience in application support, business systems administration, or IT operations within a medium to large enterprise environment.
• Experience supporting line-of-business applications across complex multi‑vendor environments.
• Strong understanding of Incident, Problem, and Change Management aligned to ITIL practices.
• Experience managing vendor relationships, escalations, and SLA performance.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar.
• Familiarity with SaaS, COTS, and on‑premises applications and integrations.
• ITIL Foundation certification required.
• Relevant platform certifications (Microsoft, Salesforce, SAP, Oracle, etc.) highly regarded.

Skills & Attributes

• Strong troubleshooting and analytical problem‑solving capability.
• Customer‑focused with excellent communication and stakeholder engagement skills.
• Strong documentation discipline and attention to detail.
• Ability to manage competing priorities and perform effectively under pressure.
• Collaborative and team‑oriented approach with a commitment to continuous learning and improvement.
• Self‑motivated, adaptable, and able to work independently when required.

Why Join Transdev?

Make an Impact: Support the critical applications that help keep public transport moving across Australasia.

Drive Improvement: Help modernise application support and reduce reliance on external vendors.

Work with Diverse Technologies: Gain exposure to SaaS, enterprise platforms, integrations, and operational technologies.

Collaborative Culture: Work closely with technical specialists, business users, vendors, and project teams.

Grow Your Career: Join a global organisation investing in technology, transformation, and professional development.

Diversity, Equity & Inclusion

At Transdev, we believe diverse perspectives create stronger teams, drive innovation, and help us better serve the communities in which we operate.

We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, including First Nations Peoples, people with disabilities, LGBTQIA+ individuals, veterans, and people from culturally and linguistically diverse communities.

Our commitment to inclusion is reflected in our achievements. In 2026, Transdev was recognised as a Top 101 Employer for Women for the second consecutive year, achieved Silver Employer status in the Australian Workplace Equality Index (AWEI), and maintained our Innovate Reconciliation Action Plan (RAP), demonstrating our ongoing commitment to gender equity, LGBTQIA+ inclusion, and reconciliation with Aboriginal and Torres Strait Islander peoples.

If you require adjustments during the recruitment process, please let us know—we're here to support you.

Ready to Support the Technology Behind Public Transport?

If you're passionate about application support, service improvement, and solving complex technical challenges, we'd love to hear from you.

Join our team of Journey Makers—and help power the future of mobility.