IT App Support Engineer - Proactive, Multi-Vendor Ops

Transdev Australasia Pty Ltd; City of Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Transdev Australasia Pty Ltd is seeking an IT Application Support Engineer to ensure operational health, performance, and continuous improvement of key business applications across Australasia. You will bridge business, IT, vendors, and project teams to keep applications reliable and secure throughout their lifecycle.

This role suits a problem-solver who thrives on improving systems and moving from reactive support to proactive management, with responsibilities spanning incident resolution to

Qualifications

• Minimum 4 years' experience in application support or IT operations within a medium to large enterprise.
• Experience supporting line-of-business applications across multi-vendor environments.
• Strong understanding of Incident, Problem, and Change Management aligned to ITIL practices.
• Experience with vendor relationships, escalations, and SLA performance.
• Familiarity with SaaS, COTS, and on-premises applications and integrations.
• Relevant platform certifications (Microsoft, Salesforce, SAP, Oracle, etc.) highly regarded.

Responsibilities

• Take ownership of the operational health, performance, and availability of assigned business applications.
• Investigate, diagnose, and resolve complex application incidents, coordinating with vendors and technical teams where required.
• Drive problem management activities, identifying recurring issues and implementing permanent improvements.
• Manage application changes through impact assessment, testing, deployment, and validation.
• Act as the primary liaison with application vendors, managing escalations, upgrades, and SLA performance.
• Develop and maintain application support documentation, knowledge articles, runbooks, and support procedures.
• Partner with cybersecurity and infrastructure teams to maintain secure and compliant applications.
• Support application implementations, upgrades, migrations, and transitions into business-as-usual support.
• Monitor application performance and proactively identify opportunities for improvement, automation, and optimisation.
• Participate in an on‑call roster for critical application support and escalations.

Skills

Troubleshooting

Analytical skills

Customer focus

Documentation

Prioritization

Collaborative

Self-motivated

Tools

ServiceNow

Jira Service Management

Job description

Transdev Australasia Pty Ltd is seeking an IT Application Support Engineer to ensure operational health, performance, and continuous improvement of key business applications across Australasia. You will bridge business, IT, vendors, and project teams to keep applications reliable and secure throughout their lifecycle.

This role suits a problem-solver who thrives on improving systems and moving from reactive support to proactive management, with responsibilities spanning incident resolution to