Proactive Internal Sales & Customer Support Specialist

dormakaba Australia & New Zealand; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

Gliderol in Pinkenba seeks a proactive Internal Sales – Customer Support team member to develop customer relationships, prepare quotes and support orders from inquiry through delivery.

You will work with field sales, suppliers and operations to drive sales growth, provide technical assistance and ensure timely order fulfillment. Strong communication and multitasking are essential in a manufacturing context.

Qualifications

• Previous experience in internal sales or a customer-facing sales role.
• Strong communication and interpersonal skills to build customer relationships.
• Excellent attention to detail in quoting, order processing and admin.
• Problem-solving with a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Develop customer relationships and identify opportunities for sales growth.
• Prepare quotes, maintain CRM records and convert quotes to orders.
• Enter orders across Gliderol, Selections and Danmar; issue POs and confirmations.
• Coordinate orders through production and inform customers of delivery estimates.
• Handle inquiries by phone and email; maintain customer records.
• Support field sales with product troubleshooting and spare parts advice.
• Process credits, warranty and damage claims; resolve complex issues.
• Follow up to ensure timely resolution and satisfaction.
• Collaborate with cross-functional teams including sales, suppliers and dispatch.

Skills

Customer relationships

Quoting & orders

CRM familiarity

MS Office

Multitasking

Communication

Problem solving

Attention to detail

Education

High school diploma

Business administration cert or equivalent

Tools

CRM

ERP systems

Job description

Gliderol in Pinkenba seeks a proactive Internal Sales – Customer Support team member to develop customer relationships, prepare quotes and support orders from inquiry through delivery.

You will work with field sales, suppliers and operations to drive sales growth, provide technical assistance and ensure timely order fulfillment. Strong communication and multitasking are essential in a manufacturing context.