Internal Sales - Customer Support

dormakaba Australia & New Zealand; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

ABC values awards

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

Gliderol in Pinkenba seeks a proactive Internal Sales – Customer Support team member to develop customer relationships, prepare quotes and support orders from inquiry through delivery.

You will work with field sales, suppliers and operations to drive sales growth, provide technical assistance and ensure timely order fulfillment. Strong communication and multitasking are essential in a manufacturing context.

Qualifications

• Previous experience in internal sales or a customer-facing sales role.
• Strong communication and interpersonal skills to build customer relationships.
• Excellent attention to detail in quoting, order processing and admin.
• Problem-solving with a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Develop customer relationships and identify opportunities for sales growth.
• Prepare quotes, maintain CRM records and convert quotes to orders.
• Enter orders across Gliderol, Selections and Danmar; issue POs and confirmations.
• Coordinate orders through production and inform customers of delivery estimates.
• Handle inquiries by phone and email; maintain customer records.
• Support field sales with product troubleshooting and spare parts advice.
• Process credits, warranty and damage claims; resolve complex issues.
• Follow up to ensure timely resolution and satisfaction.
• Collaborate with cross-functional teams including sales, suppliers and dispatch.

Skills

Customer relationships

Quoting & orders

CRM familiarity

MS Office

Multitasking

Communication

Problem solving

Attention to detail

Education

High school diploma

Business administration cert or equivalent

Tools

CRM

ERP systems

Job description

Position Overview

Gliderol is seeking a proactive, customer-focused Internal Sales – Customer Support team member in Pinkenba. Reporting to the Sales Manager QLD, this role combines customer relationship development, quoting and sales support with hands‑on order coordination and issue resolution.

Position Overview

Gliderol is seeking a proactive, customer-focused Internal Sales – Customer Support team member in Pinkenba. Reporting to the Sales Manager QLD, this role combines customer relationship development, quoting and sales support with hands‑on order coordination and issue resolution.

Working closely with customers, field sales, suppliers and operations, the role supports sales growth and keeps customers informed from initial inquiry through to production and delivery.

What You Will Do

• Develop customer relationships, promote solutions and identify opportunities for sales growth
• Prepare quotes, maintain CRM records and follow up to convert quotes into orders
• Enter Gliderol, Selections and Danmar orders; issue supplier purchase orders and verify confirmations
• Coordinate orders through to production; update customers on delivery estimates and delays
• Handle inbound and outbound phone and email inquiries, and maintain customer account records
• Support field sales with product troubleshooting, technical assistance and spare parts advice
• Process credits, warranty and damage claims; resolve complaints and elevate complex issues
• Follow up on orders, credits and issues to ensure timely resolution and customer satisfaction
• Collaborate with sales, suppliers, production and dispatch; cover peers and work safely and respectfully

What We Require

• Previous experience in internal sales or a customer-facing sales-related role
• Strong communication and interpersonal skills, with the ability to build customer relationships
• Excellent attention to detail and accuracy in quoting, order processing and administration
• Strong problem‑solving skills and a customer‑focused, solutions‑oriented approach
• Ability to manage multiple tasks and priorities in a fast‑paced environment
• Proficiency in Microsoft Office and confidence using business systems and customer service software
• A calm, professional approach to complaints and challenging situations
• High school diploma, Certificate in Business Administration or equivalent work experience

What We Prefer

• Experience with CRM, ERP, quoting, order processing, inventory or invoicing systems
• Industry experience with product troubleshooting and spare parts knowledge
• Experience within manufacturing, building products or industrial environments

What We Offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

dormakaba encourages initiative, skills development and career growth alongside a global team shaping the future of access.