Internal Sales - Customer Support

dormakaba; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC Values Awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba in Brisbane's Pinkenba is seeking a proactive Internal Sales - Customer Support professional to nurture customer relationships, quote, process orders and resolve issues.

You will coordinate orders with production and dispatch, support field sales, and maintain CRM records, ensuring timely delivery and customer satisfaction.

The role requires strong communication, attention to detail, and proficiency with CRM/ERP systems; on-site work with a collaborative team.

Qualifications

• Previous experience in internal sales or a customer-facing sales role.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy in quoting and order processing.
• Problem-solving with a customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and business systems.
• A calm, professional approach to complaints and challenging situations.
• High school diploma or equivalent; certificate in business admin preferred.

Responsibilities

• Develop customer relationships, promote solutions and identify opportunities for sales growth.
• Prepare quotes, maintain CRM records and follow up to convert quotes into orders.
• Enter orders; issue supplier purchase orders and verify confirmations.
• Coordinate orders through to production; update customers on delivery estimates and delays.
• Handle inbound and outbound phone and email inquiries, and maintain customer records.
• Support field sales with product troubleshooting, technical assistance and spare parts advice.
• Process credits, warranty and damage claims; resolve complaints and elevate complex issues.
• Follow up on orders, credits and issues to ensure timely resolution and customer satisfaction.

Skills

Internal sales experience

Customer relationship skills

Quoting and order processing

Attention to detail

Problem solving

Multitasking

Microsoft Office

Calm in challenging situations

Education

High school diploma or equivalent

Certificate in Business Administration or equivalent

Tools

CRM systems

ERP systems

Quoting tools

Order processing systems

Inventory management

Job description

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Position Overview

Gliderol is seeking a proactive, customer-focused Internal Sales - Customer Support team member in Pinkenba. Reporting to the Sales Manager QLD, this role combines customer relationship development, quoting and sales support with hands-on order coordination and issue resolution.

Working closely with customers, field sales, suppliers and operations, the role supports sales growth and keeps customers informed from initial inquiry through to production and delivery.

What you will do

• Develop customer relationships, promote solutions and identify opportunities for sales growth
• Prepare quotes, maintain CRM records and follow up to convert quotes into orders
• Enter Gliderol, Selections and Danmar orders; issue supplier purchase orders and verify confirmations
• Coordinate orders through to production; update customers on delivery estimates and delays
• Handle inbound and outbound phone and email inquiries, and maintain customer account records
• Support field sales with product troubleshooting, technical assistance and spare parts advice
• Process credits, warranty and damage claims; resolve complaints and elevate complex issues
• Follow up on orders, credits and issues to ensure timely resolution and customer satisfaction
• Collaborate with sales, suppliers, production and dispatch; cover peers and work safely and respectfully

What we require

• Previous experience in internal sales or a customer-facing sales-related role
• Strong communication and interpersonal skills, with the ability to build customer relationships
• Excellent attention to detail and accuracy in quoting, order processing and administration
• Strong problem-solving skills and a customer-focused, solutions-oriented approach
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Proficiency in Microsoft Office and confidence using business systems and customer service software
• A calm, professional approach to complaints and challenging situations
• High school diploma, Certificate in Business Administration or equivalent work experience

What we prefer

• Experience with CRM, ERP, quoting, order processing, inventory or invoicing systems
• Industry experience with product troubleshooting and spare parts knowledge
• Experience within manufacturing, building products or industrial environments

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

dormakaba encourages initiative, skills development and career growth alongside a global team shaping the future of access.

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