Proactive Admin & Scheduling Specialist

Cellar Maintenance Australia; Coolum Beach; On-site; AUD 60,000 - 75,000; Full time

Job summary

Cellar Maintenance Australia is a specialist beverage systems service and maintenance business supporting customers across the hospitality and beverage industry. We are looking for an experienced Administrative Assistant / Scheduler to join our team and become a key part of our day-to-day operations.

This hands-on coordination role sits at the centre of our operation, coordinating between customers, technicians, suppliers and management to keep jobs progressing and ensure our technicians have

Qualifications

• Minimum 3 years' experience in administration, scheduling, coordination or service environment.
• Current driver's licence.
• Experience with scheduling and calendar planning.
• Strong customer service and office coordination experience.
• Excellent organisation and time-management skills.
• Ability to prioritise competing requirements.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to work independently while contributing to a team.
• Proactive approach to identifying problems and following up outstanding actions.

Responsibilities

• Managing customer enquiries/orders through online, email and phone with follow-ups.
• Escalating customer complaints to management when unresolved.
• Capturing new customer information and setting up profiles.
• Managing day-to-day schedule through Simpro and coordinating technicians.
• Allocating and following up subcontractors.
• Following up outstanding jobs and attendance requirements.
• Scheduling installations and coordinating requirements.
• Organising deliveries, freight and follow ups.
• Raising purchase orders and chasing outstanding orders.
• Receipting and allocating stock.
• Inputting sales and service leads.
• Quoting service and parts when Sales Team is unavailable.
• Preparing and maintaining documents, reports and presentations with accuracy.

Skills

Scheduling experience

Customer service

Organization

Communication

Multitasking

Driver's license

Tools

Simpro

Job description

Cellar Maintenance Australia is a specialist beverage systems service and maintenance business supporting customers across the hospitality and beverage industry. We are looking for an experienced Administrative Assistant / Scheduler to join our team and become a key part of our day-to-day operations.

This hands-on coordination role sits at the centre of our operation, coordinating between customers, technicians, suppliers and management to keep jobs progressing and ensure our technicians have