Print Shop Customer Support Specialist (9-5, M-F)

Minuteman Press; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Minuteman Press in Melbourne is seeking a Customer Service Representative to join our print shop. You will communicate with customers to identify printing needs, process requests, and ensure a great service experience.

Print shop experience is a plus; must be proficient with Microsoft Office and CRM software. Applicants should have strong phone skills, an upbeat attitude, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High school diploma/GED.
• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Identify customer printing needs and process print requests.
• Provide helpful solutions to ensure a great customer service experience.
• Create a pleasant and positive environment for customers with strong phone skills.
• Work in a fast-paced, deadline-oriented print shop environment.

Skills

Customer service

Phone skills

Active listening

Microsoft Office

Education

High school diploma/GED

Tools

CRM software

Job description

Minuteman Press in Melbourne is seeking a Customer Service Representative to join our print shop. You will communicate with customers to identify printing needs, process requests, and ensure a great service experience.

Print shop experience is a plus; must be proficient with Microsoft Office and CRM software. Applicants should have strong phone skills, an upbeat attitude, and the ability to work under pressure in a fast-paced environment.