Customer Service Representative

Labelmakers Group; Melbourne; On-site; AUD 52,000 - 72,000; Full time

Job summary

Labelmakers Group in Somerton, VIC is seeking a Customer Service Representative to join the team full-time, Monday to Friday, 40 hours per week. You will manage customer orders, maintain strong relationships, and coordinate with Sales, Pre-Press and Production to ensure orders meet specifications.

Reporting to the Customer Service Manager, you will monitor order progress, provide timely updates, and drive efficient fulfilment while maintaining accurate customer data and communications across the

Qualifications

• Minimum three years in a customer service role.
• Experience in the print/packaging industry is advantageous but not essential.
• Strong organizational, analytical and communication skills.

Responsibilities

• Establish and maintain positive relationships with customers.
• Coordinate and monitor customer orders and provide timely updates.
• Liaise with Sales, Pre-Press and Production to meet specifications.
• Review customer demand and print requirements.
• Maintain accurate customer information and communicate updates with Production and Supply Chain.
• Respond to inquiries and facilitate timely resolutions with internal teams.
• Identify opportunities to improve the customer experience and order processing.

Skills

Customer service

Order coordination

Data entry

Tools

Microsoft Excel

Job description

Labelmakers Group is one of the foremost awarded manufacturers of innovative flexible packaging products and packaging solutions to the fast-moving consumer goods sector, mostly large multinationals in the general food and beverage markets. The Company is a private multisite business in Australia and New Zealand, employing well over 650 people, with the primary focus in manufacturing pressure sensitive labels.

About the Opportunity

We are seeking a Customer Service Representative to join our team in Somerton, VIC.

Reporting to the Customer Service Manager, you will play an important role in maintaining strong customer relationships, coordinating customer orders and ensuring a high level of service throughout the order fulfilment process.

This is a full-time position, working Monday-Friday, 40 hours a week.

Key Responsibilities:

• Establish and maintain positive, constructive relationships with customers.
• Manage customer orders and proactively monitor order progress, providing timely updates and identifying solutions to customer enquiries.
• Liaise with Sales, Pre-Press and Production to coordinate customer requirements and ensure orders are processed in accordance with agreed specifications.
• Review and coordinate customer demand and print requirements.
• Maintain accurate customer information and communicate order updates by working closely with Production and Supply Chain.
• Respond to customer enquiries and coordinate with relevant internal departments to facilitate timely resolutions.
• Identify opportunities to improve the customer experience and support efficient order processing.

To be successful in this role, you will have:

• Ideally, a minimum of three years' experience in a customer service role.
• Experience in the print, packaging or label manufacturing industry will be highly advantageous but not essential.
• Strong Microsoft Excel skills and confidence working with business systems.
• The ability to work independently, demonstrate initiative and respond promptly to customer needs.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong analytical, communication and interpersonal skills.
• A proactive, solutions-focused approach with a commitment to delivering excellent customer service.

What can we offer you?

With sites spanning across the Australia and New Zealand, working as part of a highly driven team at Labelmakers Group, you can expect the opportunity to build your own home-grown career across functions, locations, and equipment.

At Labelmakers, we aim to be a destination employer in the printing industry where we do not just offer jobs - we offer long term careers.

For more information about us at Labelmakers Group, please visit our website. Candidates will be required to undergo a pre-employment medical and hold a right to work in Australia/New Zealand.