Customer Service Representative

Minuteman Press; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Minuteman Press in Melbourne is seeking a Customer Service Representative to join our print shop. You will communicate with customers to identify printing needs, process requests, and ensure a great service experience.

Print shop experience is a plus; must be proficient with Microsoft Office and CRM software. Applicants should have strong phone skills, an upbeat attitude, and the ability to work under pressure in a fast-paced environment.

Qualifications

• High school diploma/GED.
• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Identify customer printing needs and process print requests.
• Provide helpful solutions to ensure a great customer service experience.
• Create a pleasant and positive environment for customers with strong phone skills.
• Work in a fast-paced, deadline-oriented print shop environment.

Skills

Customer service

Phone skills

Active listening

Microsoft Office

Education

High school diploma/GED

Tools

CRM software

Job description

Job Summary

We are seeking a Customer Service Representative to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience is a plus. Applicant must have experience working with Microsoft Office (word, excel outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively